Support Board
Date/Time: Wed, 22 Jan 2025 04:40:24 +0000
Bar anomaly on daily chart
View Count: 641
| [2018-08-31 19:47:35] |
| manfretto - Posts: 117 |
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Hi. When I switch from 5min (intraday) into daily chart some bar anomaly appears. The last bar (today session) is incomplete also a bar before the last one coming from Aug 23. There are missing bars between Aug 23 and Aug 31. It looks like a download has failed. Attached the screenshot with the gap on the right. The instrument is F.US.CLEV18. The log has been sent for further analysis as well.
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 CL daily.png / V - Attached On 2018-08-31 19:38:56 UTC - Size: 16 KB - 220 views |
| [2018-09-01 08:23:49] |
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This is the reason for the problem: HTTPS connection to historicaldata.sierrachart.com:443 (45) | Creating socket. Using TLS 1.2. | 2018-08-31 21:44:46 This is very unusual. It looks like something is interfering with the Internet connection from your location.HTTPS connection to historicaldata.sierrachart.com:443 (45) | Connecting to IP: 88.99.0.216. | 2018-08-31 21:44:46 HTTPS connection to historicaldata.sierrachart.com:443 (45) | Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure; error:140940E5:SSL routines:ssl3_read_bytes:ssl handshake failure | 2018-08-31 21:44:50 HTTPS connection to historicaldata.sierrachart.com:443 (45) | Initiating close of socket by core. | 2018-08-31 21:44:50 HD Request # 6 | Error downloading historical Daily data for F.US.CLEV18. HTTP error when downloading from SC Historical Data service | 2018-08-31 21:44:50 Try again by re-downloading the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-01 08:23:57
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| [2018-09-01 09:30:22] |
| manfretto - Posts: 117 |
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Having tried re-downloading, I have received red error message that 'Download failed'.
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| [2018-09-01 20:34:53] |
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At this point we do not have an answer. We have never seen this before. It would appear as though there is something about your Internet connection which is causing a problem. We need to look into this on Monday and see if there is anything we can determine from our side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-01 20:36:40
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| [2018-09-02 07:42:55] |
| manfretto - Posts: 117 |
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I will also check on Monday if I am able to download data being connected to other supplier of internet. Will let you know.
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| [2018-09-02 08:09:32] |
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Yes please.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-03 07:32:23] |
| manfretto - Posts: 117 |
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Hi, I have tried to connect by different internet provider - no effect. I am able to connect with Sierra chart (green status) and fails to download any daily data. Also tried other instruments like Heating Oil. The same, no effect. I use CQG Fix Trading interface. |
| [2018-09-04 06:47:29] |
| manfretto - Posts: 117 |
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What can you suggest further? Re-install Sierra chart? Double check the other settings?
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| [2018-09-04 06:58:30] |
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We have not had a chance to look into this yet. We will be getting to it later today. Honestly, we have never seen this before. So we are not really sure what we can figure out. But we will look into it to the extent possible. Reinstalling is not going to help. There are no settings you can change which would help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-05 04:54:27] |
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Make sure that you run Windows Updates and install the updates. Let us know if that solves the issue for you. We think the issue has to do with certificate validation and there may be some dependency on the operating system store of certificate authority information. Sierra Chart Support Date Time Of Last Edit: 2018-09-05 08:17:33
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