Support Board
Date/Time: Mon, 20 Jan 2025 17:02:08 +0000
bitmex
View Count: 1536
| [2018-06-28 21:23:27] |
| User302238 - Posts: 13 |
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hello, I have a bitmex market problem. I was able to log in to both the real account and the demo account. but the problem is with breaking orders. When I'm in the sierra simulation mode, everything works fine. however, when I enter real mode, I can not place any order. and this problem occurs both in the real account and in the demo account. on the demo account there is an error message that you need to load a specific instrument, but I am not able to do it, because the platform does not detect it. I wrote a bitmex on this matter, but they were calling me here. attached examples with errors. |
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| [2018-06-29 04:57:36] |
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In regards to the "access denied" error you need to ask BitMex about that. Only they can solve that. In regards to the invalid symbol format, see steps 11 to 15 here: https://www.sierrachart.com/index.php?page=doc/BitMEX_Trading.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-29 08:59:28] |
| User302238 - Posts: 13 |
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i red your instruction ealier. and i did this. i has loged in testnet. and i try to find any symbol for BMEXT but there is not. the only instument is XTBUSD-BMEX. there is no instument for BMEXT at all.
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| [2018-06-29 09:14:56] |
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We see no problem with this. Update Sierra Chart to the current version by following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-29 09:19:50] |
| User302238 - Posts: 13 |
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i have curent version. we can flip through emails, but it does not solve the problem in a way
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| Zrzut ekranu 2018-06-29 11.18.05.png / V - Attached On 2018-06-29 09:19:46 UTC - Size: 14.88 KB - 252 views |
| [2018-06-29 09:37:30] |
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No you do not have the current version. Download the installer direct from this section here and update Sierra Chart: Software Download: Software Download Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-29 09:53:24] |
| User302238 - Posts: 13 |
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ok. after installing curent version propably all is working correctly. thanks for help |
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