Support Board
Date/Time: Mon, 20 Jan 2025 03:56:05 +0000
Missing data using CQG
View Count: 1145
| [2018-05-24 21:44:18] |
| User275371 - Posts: 5 |
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Dear SC, I tried calling AMP support to help restore my CQG data to Sierra Chart level 5 package. Here is what is going on: There is no data from 12:30am until 5:45am on 5/25/2018 (click link below) https://gyazo.com/cc28b9f680c5c929eb06f6b3b4be1565 this is happening across the board on all instruments and the same happens when you open up a new chartbook or open up a new chart: https://gyazo.com/e050cf1491789ceeb1915100a2a1be5d Now... here is what AMP said: ============================= AMP - Martin <*******@ampclearing.com> 1:29 PM (4 hours ago) to me Hello, Matt, SC support suggested to try this… Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart ============================= I did go through each item and still does not work... Then went and upgraded to build #1750 (still does not work) I can't use SC now until the data is in place for my ALGO's which need the last 3 days intraday data for calculations... so now I'm other software until the data fills in correct calculations. In any event, would greatly appreciate some help getting the Sierra Charts and CQG data restored. Best, MB |
| [2018-05-24 21:52:53] |
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Make sure this is not caused by the Session Times settings: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Incorrect Chart and Session Times Settings If that is not the issue, then follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-25 00:32:04] |
| User275371 - Posts: 5 |
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Dear SC, Thank you for the response... this has corrected the charts on Sierra. Many Thanks for the help and assistance on restoring the data from CQG. Best, MB |
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