Support Board
Date/Time: Mon, 20 Jan 2025 08:23:30 +0000
Post From: Missing data using CQG
| [2018-05-24 21:44:18] |
| User275371 - Posts: 5 |
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Dear SC, I tried calling AMP support to help restore my CQG data to Sierra Chart level 5 package. Here is what is going on: There is no data from 12:30am until 5:45am on 5/25/2018 (click link below) https://gyazo.com/cc28b9f680c5c929eb06f6b3b4be1565 this is happening across the board on all instruments and the same happens when you open up a new chartbook or open up a new chart: https://gyazo.com/e050cf1491789ceeb1915100a2a1be5d Now... here is what AMP said: ============================= AMP - Martin <*******@ampclearing.com> 1:29 PM (4 hours ago) to me Hello, Matt, SC support suggested to try this… Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart ============================= I did go through each item and still does not work... Then went and upgraded to build #1750 (still does not work) I can't use SC now until the data is in place for my ALGO's which need the last 3 days intraday data for calculations... so now I'm other software until the data fills in correct calculations. In any event, would greatly appreciate some help getting the Sierra Charts and CQG data restored. Best, MB |