Support Board
Date/Time: Mon, 20 Jan 2025 03:57:05 +0000
Charts won't Load
View Count: 1392
| [2018-05-24 12:27:09] |
| User352237 - Posts: 11 |
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Sierra Support, I have run Sierra Charts for quite some time with no issuses,but last night after running the charts for the trading day,I returned last night to find my charts frozen.I shut Sierra Charts down and attempted to restart them.The normal startup appeared to work but my Chartbooks start to load (as shown in my screenshot)but will not complete.Also noted on my Screenshot the Data Tab is showing (Not Connected).I hope you can assist in this problem Thanks, Rob |
 Sierra Chart screenshot.PNG / V - Attached On 2018-05-24 12:25:11 UTC - Size: 120.93 KB - 418 views Sierra Chart screenshot2.PNG / V - Attached On 2018-05-24 12:25:36 UTC - Size: 36.68 KB - 384 views Sierra Chart screenshot3.PNG / V - Attached On 2018-05-24 12:25:53 UTC - Size: 25.42 KB - 398 views |
| [2018-05-24 17:32:42] |
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The first thing we want you to do is to select File >> Connect to Data Feed and then provide a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog In regards to the chart data loading issue, what we want you to do is to restart Sierra Chart and not use your existing Chartbook and open just a single Intraday chart for the June CL contract and see if there is any problem opening that chart data file. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-24 17:34:58
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| [2018-05-24 17:52:31] |
| User352237 - Posts: 11 |
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Hello, As soon as I open Sierra Charts up and the workspace is half loaded like I demonstrated from my screenshots,If I touch anywhere on the chart I am met with the spinning blue wheel.This just happened again when I tried to go to File..Connect to Data feed. One bit of added info to share which I just discovered is when I go into Safe mode,it will connect to Data with the green Connected Tab...Thanks Rob |
| [2018-05-24 18:10:43] |
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Okay, just continue to use Safe Mode. Are you running any custom studies? If so, refer to help topic 17: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface When using Safe Mode, is your Chartbook loading without any problem now? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-24 18:31:27] |
| User352237 - Posts: 11 |
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Hi, I am running a few custom studies. Ok, When I intitially ran Sierra in Safe mode,I'm guessing it opened up in its default mode with I blank chart.I did not attempt to run my Chartbook in safe mode. Thanks |
| [2018-05-24 18:32:37] |
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Okay do try opening the Chartbook in Safe Mode and see if it opens without any difficulty. Although the custom studies will not display.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-24 18:40:56] |
| User352237 - Posts: 11 |
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Hi, I just attempted to run my chartbook in safe mode but continue to get the blue spinning wheel.The only difference this time is that the Data Tab now is Green whereas before in standard mode it said NOT CONNECTED in Red with the blue spinning wheel |
| [2018-05-24 18:56:35] |
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We will have a look at this with remote assistance. Set your telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-24 18:56:50
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| [2018-05-24 19:04:46] |
| User352237 - Posts: 11 |
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Hello, I just added my Phone number to my contact info..Thanks |
| [2018-05-24 19:32:05] |
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Here are the instructions to clear trade activity data: http://www.sierrachart.com/index.php?page=doc/TradeActivityLog.php#ClearingTradeActivityData We recommend just clearing the data for the particular Symbols and Trade Accounts you do not need data for. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-24 21:53:59] |
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Also for the record, we did call the user and the problem was not present at that time. We can only assume at this point that it was some kind of operating system level issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-24 21:54:00] |
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Also for the record, we did call the user and the problem was not present at that time. We can only assume at this point that it was some kind of operating system level issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-24 21:54:02] |
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Also for the record, we did call the user and the problem was not present at that time. We can only assume at this point that it was some kind of operating system level issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-24 21:54:04] |
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Also for the record, we did call the user and the problem was not present at that time with or without Safe Mode. We can only assume at this point that it was some kind of operating system level issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-24 21:54:22
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