Support Board
Date/Time: Sun, 19 Jan 2025 21:47:07 +0000
Cant place orders via CTS
View Count: 1650
| [2018-05-01 11:34:14] |
| Adam - Posts: 141 |
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Hi im getting this error when trying to place CTS order via SC CTS order update (Rejected). Info: CME:Order price is outside the limits 'Bid of 677700.00 violates High Limit of 7457.00'. Internal Order ID: 92008. Service Order ID: 6A5FC83B-E28C-4B0C-94F5-41CB6B38307E. Symbol: CL.20180600.CME_NY | 2018-05-01 11:32:14 * Thanks |
| [2018-05-01 17:24:14] |
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This error message originates from CTS. It is not anything we have any control over. Is this for simulated trading? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-01 19:24:49] |
| Adam - Posts: 141 |
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No fully live im using the hardware pass through. Instance of t4 running and SC. If i place an order in T4 is appears in SC just can't place in SC. Arnt you guys the same Firm? |
| [2018-05-01 19:25:47] |
| Adam - Posts: 141 |
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Its basically sticking the decimals in 4 places to the right
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| [2018-05-01 19:39:11] |
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Follow the instructions here to apply the Symbol Settings to the chart or Trading DOM you are trading from: http://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateChartSettingsSteps Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-01 22:02:51] |
| Adam - Posts: 141 |
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The plot thickens it works fine on the primary instance of SC. it wont work on the substance.. ive clicked update symbols using the exact same .cht on the primary i can trade on the sub its trying to place orders at 674400.00 instead of 67.44 |
| [2018-05-02 00:54:24] |
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Did you alter the Global Symbol Settings for that symbol, in particular in the Real-time Multiplier? Or in the Chart Settings?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-02 00:54:49
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| [2018-05-02 05:13:33] |
| Adam - Posts: 141 |
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No its just CL not working as ES is fine. I even deleted and refreshed all symbols..
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| [2018-05-02 17:45:52] |
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OK we will do more testing today. We just tested the ES and do not see a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-02 19:14:57] |
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We now see the reason for the issue. This will be resolved today. This is a recent issue due to a change with the handling of the multiplier value for orders which inadvertently caused this problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-02 19:50:36] |
| Adam - Posts: 141 |
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thanks for the fix
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| [2018-05-03 19:10:49] |
| Adam - Posts: 141 |
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Hi i upgraded to 1738 on all instances and the same error on CL and now also doing it on ES CTS T4 FIX order update (Order reject). Info: CTS order update (Rejected). Info: CME:Order price is outside the limits 'Bid of 683400.00 violates High Limit of 7393.00'. Internal Order ID: 77927. Service Order ID: 93492. Symbol: CL.20180600.CME_NY | 2018-05-03 19:09:18 * CTS T4 FIX order update (Order reject). Info: CTS order update (Rejected). Info: CME:Order price is outside bands 'Bid of 26240000.00 violates High Band 263125.00 using Delta .00, C.Last equals 262525.00'. Internal Order ID: 77928. Service Order ID: 93493. Symbol: ES.20180600.CME_Eq | 2018-05-03 19:10:15 * |
| [2018-05-03 19:18:32] |
| User948528 - Posts: 108 |
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Still occurring on 1740 in sub instances.
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| [2018-05-03 19:24:28] |
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Yes we would expect that it would occur with ES as well. We still have not yet released a new version. We need to think about the solution carefully. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-03 19:30:25] |
| Adam - Posts: 141 |
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sorry i was jsut going off tags #9 #10 and wanted to make sure i had not messed something up my end |
| [2018-05-04 03:44:45] |
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The resolution of this problem is involved because it requires comprehensive review and testing. We expect to get it out by morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-21 15:04:17] |
| User948528 - Posts: 108 |
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Resolved?
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| [2018-05-21 16:10:56] |
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Yes it is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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