Support Board
Date/Time: Sun, 19 Jan 2025 15:27:19 +0000
CQG: Trade Logs Showing wrong balance and position
View Count: 1068
| [2018-04-16 20:49:05] |
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From User: Hello,
I am using Sierra Chart with the CQG WebAPI. I have noticed that Sierra Chart does not properly load my account balance and account position. When I disconnect then reconnect, the "Orders and Positions" "Balance" tab reads the correct balance. However, when I click "Refresh Trade Data" the balance shown reverts back to the account balance from prior day's session. Is there any known issues with balances shown on Sierra with CQG WebAPI users? My attached images show the balances read before and after I refresh trade data. Please let me know if there is any other information I can provide to help resolve this problem. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=17816 https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=17817 Sierra Chart Support |
| [2018-04-19 02:04:39] |
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We have looked into this and we see the reason for the problem. It will be resolved in the next release. There is only going to be support for the CQG CollateralStatus data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-19 02:30:30
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