Support Board

Hello,

I am using Sierra Chart with the CQG WebAPI. I have noticed that Sierra Chart does not properly load my account balance and account position. When I disconnect then reconnect, the "Orders and Positions" "Balance" tab reads the correct balance. However, when I click "Refresh Trade Data" the balance shown reverts back to the account balance from prior day's session.

Is there any known issues with balances shown on Sierra with CQG WebAPI users?

My attached images show the balances read before and after I refresh trade data. Please let me know if there is any other information I can provide to help resolve this problem.