Support Board
Date/Time: Sun, 24 Nov 2024 06:24:13 +0000
Charting with CTS version 1025
View Count: 2388
| [2013-10-02 15:33:54] |
| User31737 - Posts: 73 |
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Do I have to have advanced charting enabled on my CTS account in order for Sierra to work? I keep getting this error message. I am running windows7, and that firewall is turned off. Software version: 1025 | 2013-10-02 08:21:36 Usage end date: 2013-10-25 | 2013-10-02 08:21:36 Sierra Chart Historical Data Service is included. | 2013-10-02 08:21:36 Active service: CTS T4 | 2013-10-02 08:21:36 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-10-02 08:21:36 2013-10-02 08:21:36 Local computer clock time | 2013-10-02 08:21:36 2013-10-02 13:21:36 GMT time | 2013-10-02 08:21:36 2013-10-02 08:21:36 Time zone adjusted time | 2013-10-02 08:21:36 Time difference to server time: 3 seconds. | 2013-10-02 08:21:36 Program path: C:\SierraChart\ | 2013-10-02 08:21:36 Data Files path: C:\SierraChart\Data\ | 2013-10-02 08:21:36 OS Version Number: 6.1 | 2013-10-02 08:21:36 Connecting to CTS Live server. | 2013-10-02 08:21:41 CTS FIX - Connecting to data and trade server: fix.t4login.com | 2013-10-02 08:21:41 Resolved address fix.t4login.com to IP 74.201.6.106 | 2013-10-02 08:21:41 Current selected Data/Trading service: CTS T4 | 2013-10-02 08:21:46 Error connecting socket. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2013-10-02 08:22:02 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2013-10-02 08:22:02 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 08:22:02 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 08:22:02 CTS FIX: Disconnected. | 2013-10-02 08:22:02 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 08:22:02 File >> Disconnect selected. | 2013-10-02 08:22:05 CTS FIX: Disconnected. | 2013-10-02 08:22:05 Connecting to CTS Live server. | 2013-10-02 09:03:47 CTS FIX - Connecting to data and trade server: fix.t4login.com | 2013-10-02 09:03:47 Resolved address fix.t4login.com to IP 74.201.6.106 | 2013-10-02 09:03:47 Error connecting socket. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2013-10-02 09:04:08 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2013-10-02 09:04:08 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 09:04:08 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 09:04:08 CTS FIX: Disconnected. | 2013-10-02 09:04:08 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 09:04:08 Connecting to CTS Live server. | 2013-10-02 09:04:13 CTS FIX - Connecting to data and trade server: fix.t4login.com | 2013-10-02 09:04:13 Resolved address fix.t4login.com to IP 74.201.6.106 | 2013-10-02 09:04:13 File >> Disconnect selected. | 2013-10-02 09:04:29 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2013-10-02 09:04:29 CTS FIX: Disconnected. | 2013-10-02 09:04:29 |
| [2013-10-02 16:51:51] |
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Are you still having difficulty connecting at this time? Select File >> Connect To Data Feed to try again. Do I have to have advanced charting enabled on my CTS account in order for Sierra to work?
No, you do not.Are you running any other firewall software on your computer? We did try connecting to the CTS Live FIX server. We were able to connect: CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2013-10-02 12:49:20 Resolved address fix.t4login.com to IP 74.201.6.106 | 2013-10-02 12:49:20 The size of the Receive socket buffer is: 524288 | 2013-10-02 12:49:20 The size of the Send socket buffer is: 32768 | 2013-10-02 12:49:20 The network socket is connected. | 2013-10-02 12:49:20 The socket starting SSL connection. | 2013-10-02 12:49:20 SSL socket is now connected. | 2013-10-02 12:49:29 CTS FIX: Sending the Logon message. | 2013-10-02 12:49:29 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-10-02 21:21:57
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| [2013-10-02 18:10:09] |
| User31737 - Posts: 73 |
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Yes, unfortunately, still having difficulty and unable to connect. I do not have any other firewall installed on my computer. |
| [2013-10-02 18:56:40] |
| User31737 - Posts: 73 |
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Hi 40winks Thank you, but no, not Top Step, this is a live account. Good idea though |
| [2013-10-02 19:18:46] |
| User31737 - Posts: 73 |
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Do I have to enable the regular CTS charting? |
| [2013-10-02 19:54:53] |
| User31737 - Posts: 73 |
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Didn't think it would make a difference, but enabled basic charting on CTS - still can't connect
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| [2013-10-02 21:23:35] |
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No you do not have to enable CTS charting. We apologize for the delay. We have checked on the port numbers. CTS specifies for FIX that the connection port is 10443 . We will see if 443 works. Can you check with your Internet service provider or if you are on a work network, whether they allow connections over port 10443. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-02 21:40:00] |
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We have now tested port 443 and it cannot be used with a CTS FIX connection.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-03 13:08:27] |
| User31737 - Posts: 73 |
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The clearing firm is alerted to this, and, if approved, will have to make physical changes to the network to open port 10443. This may take a bit of time. In the immediate term, is there a work around? Can I revert back to a non FIX release that would work with port 443, until the new port is opened? Would that cause any issues? Thank you for your help on this. Date Time Of Last Edit: 2013-10-03 13:12:13
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| [2013-10-03 14:48:03] |
| User31737 - Posts: 73 |
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I reverted back to version 997 and it connects. I followed the link for re loading the back up files and I am up and running until the FIX issue gets addressed. Thank you, again, for your help on this. Greatly appreciated. Cheers! |
| [2013-10-03 16:59:41] |
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Here are the instructions to use the non-FIX version with CTS: No Live Data Anymore Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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