Support Board
Date/Time: Sun, 19 Jan 2025 03:01:39 +0000
LMAX, order reject.(account number not assigned to the FIX order routing connection)
View Count: 867
| [2018-03-19 23:20:08] |
| KTrader - Posts: 5 |
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Hello, (sorry for my english) I copy a part of the LMAX "tutorial" part of this website (documentation) because i just have the same problem: "16. When submitting an order, if you receive a LMAX Live Trading - DTC order update (Order reject). Info: LMAX order update (Rejected). Text: ACCOUNT_DOES_NOT_EXIST. Internal Order ID: #. Service Order ID: #. Symbol: (symbol) message in the Trade >> Trade Service Log, then contact Sierra Chart Support about this. This means the account number has not been assigned to the FIX order routing connection." Best regards. |
| [2018-03-19 23:46:25] |
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We will follow-up with LMAX about this .
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-19 23:46:31
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| [2018-03-20 02:06:23] |
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LMAX said that your LMAX account number has changed. Please start an account support ticket and let us know your new LMAX Account number: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Sierra Chart Support Date Time Of Last Edit: 2018-03-20 02:27:09
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| [2018-03-20 05:18:46] |
| KTrader - Posts: 5 |
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Hello, I actually verified the informations of my account with LMAX, and in fact my account number is not changed. But this is the number of my bank account with LMAX, and i just discovered that there is another number, an "account ID", and i wasn't aware about that. So probably i need to send to you this "account ID". Sorry for this mistake. Thank you very much for your help. Best regards. |
| [2018-03-20 17:32:38] |
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This has now been resolved for your account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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