Support Board
Date/Time: Sun, 19 Jan 2025 03:39:02 +0000
Can't login anymore - Timeout Error
View Count: 1058
| [2018-03-18 05:07:27] |
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SC 1649 Upon running SC and attempting to login I get the following error: Sierra Chart Login Error. Timeout error. There was no response. I have internet connection. User and password ID are correct. Nothing changed in my system. Subscription it valid. Please help. |
| [2018-03-18 06:43:06] |
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Refer to this page: HTTP Communication Errors This is going to be caused by most likely a firewall on your system. Not the Windows firewall though. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-18 06:43:25
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| [2018-03-18 23:24:58] |
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Thank you. - It is not "1 - Internet Communication or Server Problem" as can browse this page from same computer. - It is not "2 - Firewall" as SC fails to launch when logging into Windows in Safe Mode (same "Timeout error"). - It is not "3 - HTTP Proxy Server" as can access SC from another computer in the same local network. Installing a fresh SC instance (v.1717) in a different folder did not help. The only changes in the system since last successful login are a) update Dropbox and b) install & uninstall of Zoom Video Conferencing. Can you offer any further support? Not fond of having to do a fresh Windows install just to have SC working. Date Time Of Last Edit: 2018-03-18 23:25:29
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| [2018-03-19 00:45:59] |
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In all of our tremendous vast experience, we know specifically that this type of problem is due to a firewall. So with certainty it is 2. Not sure why Safe Mode is not helping. Our recommendation for now is just to use another computer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-19 00:46:19
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