Support Board
Date/Time: Sat, 18 Jan 2025 19:35:19 +0000
order rejected
View Count: 714
| [2018-02-12 18:59:43] |
| User357295 - Posts: 76 |
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Can you please tell me if it's coming from SC or from my broker, cause they can't see any orders rejected. Thanks Trade Activity Log: File read result: 11687 records inserted. 1582 fill records inserted. 0 records filtered. | 2018-02-12 19:54:08 Trade Activity Log: File date-time limits: Sim records date-time limit is 2018-01-28 00:00:00. Non-sim records date-time limit is 2017-11-11 00:00:00. Non-sim fill record date-time limit is 2017-02-12 00:00:00. | 2018-02-12 19:54:08 CQG order update (Rejected). Text: Symbol is incorrect or not defined. Internal Order ID: 3833. Service Order ID: (none). Symbol: p.US.CLEk186200 | 2018-02-12 19:56:38 * |
| [2018-02-12 23:13:55] |
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This error message is from CQG: Text: Symbol is incorrect or not defined.
Follow the method here to look up CQG option symbols to make sure you are using the right one: https://www.sierrachart.com/index.php?page=doc/CQGTrading.php#OptionsSymbolFormat Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-02-15 17:59:40] |
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A broker contacted us about this as well and we think maybe in relation to you and this particular order. Make sure the options symbol is all uppercase: Chart Data and Chart Data Files: Correcting Letter Case Of Symbols And make sure it is one of the listed options. Refer to: https://www.sierrachart.com/index.php?page=doc/CQGTrading.php#OptionsSymbolFormat With CQG never manually type an options symbol! Do not try to figure them out. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-02-16 19:53:22] |
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We have followed up with CQG about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-02-27 23:52:54] |
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Did you still need help with this? CQG required some additional details. Specifically the FIX log. Let us know and we will then tell you what you need to do.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-02-28 09:17:08] |
| User357295 - Posts: 76 |
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Everything's ok now thanks
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