Support Board
Date/Time: Thu, 16 Jan 2025 16:08:54 +0000
DTC web API - not getting any messages including hearbeat
View Count: 901
| [2017-11-13 10:24:01] |
| UserZiltoid - Posts: 57 |
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Hello, After about an hour I stop getting any messages from the DTC server. not even hearbeat. Why is that? what should I do? why don't I see any messages in the log? -------------- DTCServer (26) | Creating socket. | 2017-11-13 03:23:35 DTC client #2. 127.0.0.1 | Requested heartbeat interval: 5 | 2017-11-13 03:23:35 DTC client #2. 127.0.0.1 | Received logon request. | 2017-11-13 03:23:35 DTC client #2. 127.0.0.1 | Sent successful Logon response message to client. Username: #####. Result text: Connected to SC DTC Protocol server. Service=cqg | 2017-11-13 03:23:35 -------------------------------- |
| [2017-11-13 18:00:37] |
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This must be an issue on your side especially if you do not see the connection being closed in the Sierra Chart Message Log. Make sure you are processing the data provided. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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