Support Board
Date/Time: Thu, 16 Jan 2025 16:02:34 +0000
Trying to run S/Chatr on my laptop
View Count: 1721
| [2017-11-09 22:00:22] |
| User324443 - Posts: 18 |
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I run Sierra Chart on my PC and it is great. I am going to be travelling and am trying to install S/C on my laptop. I have downloaded it but I cannot open it. The Log says there is a problem with Ameritrade which I do not understand. I checked the password and username which I use on the PC but whatever the problem is it still persists. Am I right in assuming I should be able to open S/C and see what has been saved by the PC? Date Time Of Last Edit: 2017-11-09 22:22:20
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| [2017-11-09 22:22:31] |
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What you are describing is a connection problem to TD Ameritrade. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-09 23:46:21] |
| User324443 - Posts: 18 |
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Thanks. I cannot send you the laptop Message log. I see it on the screen but the SC box on the top left says "not connected". If there is no connection I don't see how it was able to show the message log that refers to Ameritrade. It seems to shut down after sending the log. However I was able to save the message log and can send it in an email. What address should I use? lrmarlborough@gmail.com |
| [2017-11-10 00:03:46] |
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Just copy and paste the Message Log text here.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-10 00:20:55] |
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User's Log: Reading Internal Order ID file. | 2017-11-09 16:36:26 Reading Trade Orders file. | 2017-11-09 16:36:26 Reading Trade Positions file. | 2017-11-09 16:36:26 Listening on UDP port 22903. | 2017-11-09 16:36:26 Software version: 1641 | 2017-11-09 16:36:26 Usage end date: 2017-12-10 | 2017-11-09 16:36:26 Enabled for: Advanced Features. | 2017-11-09 16:36:26 Enabled for: Sierra Chart Historical Data Service. | 2017-11-09 16:36:26 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-11-09 16:36:26 Enabled for: INDEXES_DATA_BARCHART | 2017-11-09 16:36:26 Enabled for: CME (Trading Account Required) | 2017-11-09 16:36:26 Enabled for: CBOT (Trading Account Required) | 2017-11-09 16:36:26 Enabled for: COMEX (Trading Account Required) | 2017-11-09 16:36:26 Enabled for: NYMEX (Trading Account Required) | 2017-11-09 16:36:26 Received 1 data feed usernames. | 2017-11-09 16:36:26 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-11-09 16:36:26 Current selected Data/Trading service: TD Ameritrade | 2017-11-09 16:36:26 Chart Update Interval: 500 | 2017-11-09 16:36:26 Time Zone: -07:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-11-09 16:36:26 2017-11-09 17:36:31 Local computer time | 2017-11-09 16:36:26 2017-11-09 23:36:31 Local computer time in UTC | 2017-11-09 16:36:26 2017-11-09 16:36:31 Local computer time in SC Time Zone | 2017-11-09 16:36:26 2017-11-09 23:36:14 Server time in UTC | 2017-11-09 16:36:26 Local computer UTC time and Server UTC time difference: 16 seconds. | 2017-11-09 16:36:26 Program path: C:\SierraChart\ | 2017-11-09 16:36:26 Data Files path: C:\SierraChart\Data\ | 2017-11-09 16:36:26 OS Version Number: 10.0 | 2017-11-09 16:36:26 Locale Setting: C | 2017-11-09 16:36:26 Created the DTC Protocol server. | 2017-11-09 16:36:26 DTC Protocol Server listening on port 11099. | 2017-11-09 16:36:26 Created the DTC Protocol historical data server. | 2017-11-09 16:36:26 HD Server Manager | Listening on port 11098 | 2017-11-09 16:36:26 Checking for new symbol settings for service code tda | 2017-11-09 16:36:26 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-11-09 16:36:26 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-11-09 16:36:26 Symbol settings are up-to-date for tda | 2017-11-09 16:36:26 Received 5 login tokens. | 2017-11-09 16:36:32 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-11-09 16:36:34 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-11-09 16:36:34 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-11-09 16:36:37 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2017-11-09 16:36:37 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-11-09 16:36:37 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-09 16:36:37 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-11-09 16:36:37 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-11-09 16:36:37 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2017-11-09 16:36:37 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-11-09 16:36:37 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-09 16:36:37 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-11-09 16:36:37 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-11-09 16:36:39 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-11-09 16:36:39 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2017-11-09 16:36:39 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-09 16:36:39 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-11-09 16:36:39 GCZ17 10 Min #2 | Reloading chart. | 2017-11-09 16:36:42 JNUG Daily #1 | Reloading chart. | 2017-11-09 16:36:42 JNUG 0.10 Range #3 | Reloading chart. | 2017-11-09 16:36:42 TD Ameritrade | Connecting. | 2017-11-09 16:36:42 TD Ameritrade | Logging in. (Step 1 of 3) | 2017-11-09 16:36:42 HTTPS connection to apis.tdameritrade.com:443 (6) | Creating socket. Using TLS 1.0. | 2017-11-09 16:36:42 HTTPS connection to apis.tdameritrade.com:443 (6) | Connecting to IP: 216.105.251.201. | 2017-11-09 16:36:42 Mapping GCZ17 to GCZ17. Service code: comex | 2017-11-09 16:36:42 Intraday data recording state for symbol GCZ17 is set to download 'Pending'. | 2017-11-09 16:36:42 HD Request # 2 | Downloading Intraday chart data for GCZ17 to the file GCZ17.scid. Service: comex | 2017-11-09 16:36:42 HD Request # 2 | Download start date-time: 2017-11-09 16:11:00.000 | 2017-11-09 16:36:42 HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2017-11-09 16:36:42 Socket (7) | Creating socket. | 2017-11-09 16:36:42 Socket (7) | Connecting to IP: 8.18.161.133. | 2017-11-09 16:36:42 HD Request # 3 | Downloading Historical Daily chart data for JNUG. Starting date: 2017-11-08. Service: equities.us | 2017-11-09 16:36:42 HD Request # 3 | Using user Barchart Historical data account. | 2017-11-09 16:36:42 HD Request # 3 | Requesting historical Daily data for JNUG starting at 2017-11-07 | 2017-11-09 16:36:42 HTTP connection to ds01.ddfplus.com:80 (8) | Creating socket. | 2017-11-09 16:36:42 HTTP connection to ds01.ddfplus.com:80 (8) | Connecting to IP: 8.18.161.123. | 2017-11-09 16:36:42 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: JNUG | 2017-11-09 16:36:42 Intraday data recording state for symbol JNUG is set to download 'Pending'. | 2017-11-09 16:36:42 TD Ameritrade | Login Error: Unable to authorize access. Check your username and password in 'Global Settings >> Data/Trade Service Settings'. | 2017-11-09 16:36:43 * Sierra Chart will not make any attempt to automatically reconnect in this case. | 2017-11-09 16:36:43 * TD Ameritrade | Disconnected. | 2017-11-09 16:36:43 Disconnected from TD Ameritrade. | 2017-11-09 16:36:43 HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-11-09 16:36:43 HD Request # 2 | Sending historical data logon request message. | 2017-11-09 16:36:43 HD Request # 3 | Receiving historical Daily data for JNUG starting at 2017-11-08 | 2017-11-09 16:36:43 HD Request # 3 | Writing historical Daily data to the file JNUG.dly | 2017-11-09 16:36:43 HD Request # 3 | Received 3 records from 2017-11-08 00:00:00 to 2017-11-09 00:00:00 (2.0 days) and wrote 2 records for JNUG | 2017-11-09 16:36:43 HD Request # 2 | Requesting Intraday data. Start date-time: 2017-11-09 16:11:00. Record interval: 60. Symbol: GCZ17 | 2017-11-09 16:36:43 HD Request # 3 | Daily download COMPLETE for JNUG. Completion time: 0s. Unique request ID: 2 | 2017-11-09 16:36:43 Removed historical data download ID 2 | 2017-11-09 16:36:43 HD Request # 2 | Decompressing data. | 2017-11-09 16:36:43 HD Request # 2 | Receiving Intraday data for GCZ17 starting at 2017-11-09 16:11:00 | 2017-11-09 16:36:43 HD Request # 2 | Timestamp of first Intraday data file record written: 2017-11-09 16:11:00 | 2017-11-09 16:36:43 Socket (7) | Initiating close of socket by core. | 2017-11-09 16:36:43 HD Request # 2 | Historical data for GCZ17 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-11-09 16:36:43 Socket (7) | Shutdown started. Waiting for graceful close. | 2017-11-09 16:36:43 Historical data download thread signaled to stop. | 2017-11-09 16:36:43 HD Request # 2 | Received 16 records from 2017-11-09 16:11:00 to 2017-11-09 16:26:03 (15.0 minutes) and wrote 16 records for GCZ17 | 2017-11-09 16:36:43 Socket (7) | Socket gracefully closed by remote side. | 2017-11-09 16:36:43 Socket (7) | Closed. | 2017-11-09 16:36:43 HD Request # 2 | Intraday download COMPLETE for GCZ17. Completion time: 0s. Unique request ID: 1 | 2017-11-09 16:36:43 Removed historical data download ID 1 | 2017-11-09 16:36:43 HD Request # 4 | Downloading Intraday chart data for JNUG to the file JNUG.scid. Service: equities.us | 2017-11-09 16:36:43 HD Request # 4 | Download start date-time: 2017-11-09 15:57:47.000 | 2017-11-09 16:36:43 HD Request # 4 | Using server: ds1.sierracharts.com port 10150 | 2017-11-09 16:36:43 Socket (9) | Creating socket. | 2017-11-09 16:36:43 Socket (9) | Connecting to IP: 8.18.161.135. | 2017-11-09 16:36:43 JNUG Daily #1 | Reloading chart. | 2017-11-09 16:36:43 HD Request # 4 | Setting DTC encoding to Binary VLS | 2017-11-09 16:36:43 HD Request # 4 | Sending historical data logon request message. | 2017-11-09 16:36:43 HD Request # 4 | Requesting Intraday data. Start date-time: 2017-11-09 15:57:47. Record interval: 60. Symbol: JNUG | 2017-11-09 16:36:43 HD Request # 4 | Decompressing data. | 2017-11-09 16:36:43 HD Request # 4 | Receiving Intraday data for JNUG starting at 2017-11-09 15:57:47 | 2017-11-09 16:36:43 HD Request # 4 | Timestamp of first Intraday data file record written: 2017-11-09 15:57:47 | 2017-11-09 16:36:43 Socket (9) | Initiating close of socket by core. | 2017-11-09 16:36:43 HD Request # 4 | Historical data for JNUG is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-11-09 16:36:43 Socket (9) | Shutdown started. Waiting for graceful close. | 2017-11-09 16:36:43 Historical data download thread signaled to stop. | 2017-11-09 16:36:43 HD Request # 4 | Received 1 record from 2017-11-09 15:57:47 to 2017-11-09 15:57:47 (0.0 seconds) and wrote 1 record for JNUG | 2017-11-09 16:36:43 HD Request # 4 | Intraday download COMPLETE for JNUG. Completion time: 0s. Unique request ID: 3 | 2017-11-09 16:36:43 Removed historical data download ID 3 | 2017-11-09 16:36:43 TD Ameritrade | Using primary service for historical data for JNUG | 2017-11-09 16:36:43 HD Request # 4 | Download from primary service not started due to error. | 2017-11-09 16:36:43 Socket (9) | Socket gracefully closed by remote side. | 2017-11-09 16:36:43 Socket (9) | Closed. | 2017-11-09 16:36:43 Sierra Chart Support |
| [2017-11-10 04:28:27] |
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This is what we see: TD Ameritrade | Login Error: Unable to authorize access. Check your username and password in 'Global Settings >> Data/Trade Service Settings'. | 2017-11-09 16:36:43 *
Follow through the step-by-step instructions here: https://www.sierrachart.com/index.php?page=doc/AmeriTrade.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-11 00:19:49] |
| User324443 - Posts: 18 |
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I checked the P/W Username etc before contacting you but will do it again as you suggest and get back to you. Thanks.
Date Time Of Last Edit: 2017-11-11 22:23:59
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| [2017-11-11 20:47:30] |
| User324443 - Posts: 18 |
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The plot thickens. I checked the username and P/W as you suggested. They seem ok. I still get the message re Ameritrade that you refer to. The box top left still sais "not connected" but I am using the S/C software to send this. So it must be connected to something. I am able to download/open some previously saved S/C charts but not the ones saved on my desktop as of Friday. But the charts that I am able to open are current until last Friday's close. So I am still looking to open the S/C charts on this laptop that I have recently saved on the PC. I am not a teckie so I find this frustrating and confusing. Yours, lrmarlborough@gmail.com |
| [2017-11-11 22:26:00] |
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You will need to contact TD Ameritrade for help. We are in no position to help with a connection to TD Ameritrade beyond giving you the set up instructions. Make sure you get your correct username and Password from TD Ameritrade. Authorizations to TD Ameritrade and network issues, are totally outside of our control as you should realize. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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