Support Board
Date/Time: Thu, 16 Jan 2025 12:14:04 +0000
Exchange Fee Problem
View Count: 587
| [2017-11-02 15:30:20] |
| saxtak815 - Posts: 4 |
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Hello When I want to buy the exchange fee 'CME, Globex only (For users without a trading account)', the system show me the message: Error Activating 'CME, Globex only (For users without a trading account)' on account #1 on the Barchart system. I have enough credit in my account and I already bought real time data package. It works last month normally, am I setting something wrong? Thank you very much |
| [2017-11-02 16:56:05] |
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We see that this exchange is now activated. Let us know if you need more help.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-02 16:57:00] |
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The issue was with the Barchart (Vendor of record) system, we have contacted them and they have resolved it. We also see that you have activated the exchanged that you needed. Sierra Chart Support Date Time Of Last Edit: 2017-11-02 16:57:09
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