Support Board
Date/Time: Thu, 16 Jan 2025 12:03:52 +0000
Cannot move orders on chart
View Count: 1188
| [2017-11-02 04:43:14] |
| User240093 - Posts: 9 |
|
Hello, I have been using Sierra for over a year now and have't seen this problem before until now. I have copied all of my settings from my trading computer to my laptop, I have done this before and it all worked fine. I just upgraded to the newest version of the software and now when I place an order on the chart it cannot be moved and when I try to move it it just snaps back to where it was? Trade service log is attached below. Interactive Brokers | Requesting Open orders. | 2017-11-01 19:57:42 Interactive Brokers | Received Open orders end message. | 2017-11-01 19:57:42 Order modification failed | Price and quantity for order modification are the same as the existing order. No modification was submitted. Internal Order ID: 47659. Service Order ID: 11426. Symbol: HG-201712-NYMEX | 2017-11-01 19:58:09 * Requesting order status for non-responsive order. | Symbol: HG-201712-NYMEX | TradeAccount: U1547916 | InternalOrderID: 47660 | ServiceOrderID: 11427 | Current Status: Order Sent | 2017-11-01 19:58:31 * Interactive Brokers | Received Open orders end message. | 2017-11-01 19:58:31 Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 47660. Service Order ID: 11427. Symbol: HG-201712-NYMEX | 2017-11-01 19:59:01 * Requesting order status for non-responsive order. | Symbol: HG-201712-NYMEX | TradeAccount: U1547916 | InternalOrderID: 47659 | ServiceOrderID: 11426 | Current Status: Order Sent | 2017-11-01 19:59:11 * Interactive Brokers | Received Open orders end message. | 2017-11-01 19:59:11 Requesting order status for non-responsive order. | Symbol: HG-201712-NYMEX | TradeAccount: U1547916 | InternalOrderID: 47658 | ServiceOrderID: 11425 | Current Status: Order Sent | 2017-11-01 19:59:21 * Interactive Brokers | Received Open orders end message. | 2017-11-01 19:59:21 Trading message from IB: Can't find order with id =11425. Error Code: 135. ServiceOrderID: 11425. InternalOrderID: 47658. | 2017-11-01 19:59:46 Trading message from IB: Can't find order with id =11425. Error Code: 135. ServiceOrderID: 11425. InternalOrderID: 47658. | 2017-11-01 19:59:47 Trading message from IB: Can't find order with id =11426. Error Code: 135. ServiceOrderID: 11426. InternalOrderID: 47659. | 2017-11-01 19:59:49 Unable to Flatten or Reverse because a Position does not exist. Working non-market orders will be canceled | Symbol: HG-201712-NYMEX | TradeAccount: U1547916 | 2017-11-01 19:59:52 * Interactive Brokers | Requesting Open orders. | 2017-11-01 20:00:04 Interactive Brokers | Received Open orders end message. | 2017-11-01 20:00:04 Interactive Brokers | Requesting Open orders. | 2017-11-01 20:11:19 Interactive Brokers | Received Open orders end message. | 2017-11-01 20:11:19 Trading message from IB: Duplicate order id. Error Code: 103. ServiceOrderID: 11428. InternalOrderID: 47661. | 2017-11-01 20:12:42 Trading message from IB: Duplicate order id. Error Code: 103. ServiceOrderID: 11429. InternalOrderID: 47662. | 2017-11-01 20:12:42 Trading message from IB: Duplicate order id. Error Code: 103. ServiceOrderID: 11430. InternalOrderID: 47663. | 2017-11-01 20:12:42 Interactive Brokers | Requesting Open orders. | 2017-11-01 20:12:56 Interactive Brokers | Received Open orders end message. | 2017-11-01 20:12:56 Order modification failed | Price and quantity for order modification are the same as the existing order. No modification was submitted. Internal Order ID: 47661. Service Order ID: 11428. Symbol: CL-201712-NYMEX | 2017-11-01 20:12:57 * Trading message from IB: Can't find order with id =11428. Error Code: 135. ServiceOrderID: 11428. InternalOrderID: 47661. | 2017-11-01 20:13:07 Interactive Brokers | Requesting Open orders. | 2017-11-01 20:13:23 Interactive Brokers | Received Open orders end message. | 2017-11-01 20:13:23 Trading server did not acknowledge new order | Symbol: CL-201712-NYMEX | TradeAccount: U1547916 | InternalOrderID: 47662 | ServiceOrderID: 11429 | Current Status: Order Sent | 2017-11-01 20:13:23 * Trading server did not acknowledge new order | Symbol: CL-201712-NYMEX | TradeAccount: U1547916 | InternalOrderID: 47663 | ServiceOrderID: 11430 | Current Status: Order Sent | 2017-11-01 20:13:23 * Trading message from IB: Duplicate order id. Error Code: 103. ServiceOrderID: 11431. InternalOrderID: 47664. | 2017-11-01 20:18:58 Trading message from IB: Duplicate order id. Error Code: 103. ServiceOrderID: 11432. InternalOrderID: 47665. | 2017-11-01 20:18:58 Trading message from IB: Duplicate order id. Error Code: 103. ServiceOrderID: 11433. InternalOrderID: 47666. | 2017-11-01 20:18:58 Interactive Brokers | Requesting Open orders. | 2017-11-01 20:19:14 Interactive Brokers | Received Open orders end message. | 2017-11-01 20:19:14 Trading message from IB: Can't find order with id =11431. Error Code: 135. ServiceOrderID: 11431. InternalOrderID: 47664. | 2017-11-01 20:19:17 Interactive Brokers | Requesting Open orders. | 2017-11-01 20:19:32 Interactive Brokers | Received Open orders end message. | 2017-11-01 20:19:32 Trading server did not acknowledge new order | Symbol: CL-201712-NYMEX | TradeAccount: U1547916 | InternalOrderID: 47665 | ServiceOrderID: 11432 | Current Status: Order Sent | 2017-11-01 20:19:32 * Trading server did not acknowledge new order | Symbol: CL-201712-NYMEX | TradeAccount: U1547916 | InternalOrderID: 47666 | ServiceOrderID: 11433 | Current Status: Order Sent | 2017-11-01 20:19:32 * |
| [2017-11-02 06:31:19] |
| |
|
We are working on enhancing the error handling with TWS. We will have a new release out in about an hour. We are still contemplating why you might be getting these particular errors: Trading message from IB: Duplicate order id. Error Code: 103. ServiceOrderID: 11431. InternalOrderID: 47664. | 2017-11-01 20:18:58 Trading message from IB: Can't find order with id =11425. Error Code: 135. ServiceOrderID: 11425. InternalOrderID: 47658. | 2017-11-01 19:59:46 From our perspective it probably is very hard to tell because we do not know everything that is happening on the TWS side or what other clients are interacting with TWS. Anyway, with the changes these errors will be properly handled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-02 09:25:58] |
| |
|
Update Sierra Chart to Prerelease version 1634 following these instructions: Software Download: Fast Update Set Global Settings >> Data/Trade Service Settings >> Service Setting >> Instance Client ID to any number other than 0. You may want to try a completely different number than currently being used. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-02 09:26:31
|
To post a message in this thread, you need to log in with your Sierra Chart account: