Support Board
Date/Time: Thu, 16 Jan 2025 09:53:45 +0000
connection problems
View Count: 743
| [2017-10-27 12:04:28] |
| User97684 - Posts: 136 |
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Hi Guys, PLs - since a couple days back when I press the Save All button, i get this error message. I am not sure if it causes a connection loss or not, as data seems uninterrupted ? Many thanks, ves Warning: c_StreamBuffer::Expand called with NumBytes=172908653 | 2017-10-27 12:59:16 * Requested login tokens. | 2017-10-27 13:00:39 HTTPS connection to www.sierrachart.com:443 (36) | Creating socket. Using TLS 1.2. | 2017-10-27 13:00:39 HTTPS connection to www.sierrachart.com:443 (36) | Connecting to IP: 204.15.192.108. | 2017-10-27 13:00:39 Received 8 login tokens. | 2017-10-27 13:00:51 HTTPS connection to www.sierrachart.com:443 (36) | Socket gracefully closed by remote side. | 2017-10-27 13:00:56 HTTPS connection to www.sierrachart.com:443 (36) | Received socket Close event. | 2017-10-27 13:00:56 HTTPS connection to www.sierrachart.com:443 (36) | Initiating close of socket by core. | 2017-10-27 13:00:56 HTTPS connection to www.sierrachart.com:443 (36) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-27 13:00:56 HTTPS connection to www.sierrachart.com:443 (36) | Closed. | 2017-10-27 13:00:56 |
| [2017-10-27 14:23:37] |
| User97684 - Posts: 136 |
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Hi, PLs help - I placed a live trade at 13.00 on M6E using Sierra trade window, but although sierra drew the lines for the orders on the chart, the price went through them - entry and targets without actually registering or entering or exiting a trade - nothing at all. Worse even when trying to quickkly cancel all orders it refused to cancel them , so i presume programme was busy doing something else - please see copy of both logs attached. Many thanks, Warning: c_StreamBuffer::Expand called with NumBytes=172908653 | 2017-10-27 12:59:16 * Requested login tokens. | 2017-10-27 13:00:39 HTTPS connection to www.sierrachart.com:443 (36) | Creating socket. Using TLS 1.2. | 2017-10-27 13:00:39 HTTPS connection to www.sierrachart.com:443 (36) | Connecting to IP: 204.15.192.108. | 2017-10-27 13:00:39 Received 8 login tokens. | 2017-10-27 13:00:51 HTTPS connection to www.sierrachart.com:443 (36) | Socket gracefully closed by remote side. | 2017-10-27 13:00:56 HTTPS connection to www.sierrachart.com:443 (36) | Received socket Close event. | 2017-10-27 13:00:56 HTTPS connection to www.sierrachart.com:443 (36) | Initiating close of socket by core. | 2017-10-27 13:00:56 HTTPS connection to www.sierrachart.com:443 (36) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-27 13:00:56 HTTPS connection to www.sierrachart.com:443 (36) | Closed. | 2017-10-27 13:00:56 -------------------------------------- Trade Activity Log: File read result: 741 records inserted. 110 fill records inserted. 36 records filtered. | 2017-10-27 12:32:49 Trade Activity Log: File date-time limits: Sim records date-time limit is 2017-10-12 00:00:00. Non-sim records date-time limit is 2017-09-26 00:00:00. Non-sim fill record date-time limit is 2016-10-27 00:00:00. | 2017-10-27 12:32:49 Unable to Flatten or Reverse because a Position does not exist. Working orders will be canceled | Symbol: M6EZ7 | TradeAccount: E72967 | 2017-10-27 15:02:47 * Unable to Flatten or Reverse because a Position does not exist. Working orders will be canceled | Symbol: M6EZ7 | TradeAccount: E72967 | 2017-10-27 15:03:00 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 310. Service Order ID: (none). Symbol: M6EZ7 | 2017-10-27 15:03:07 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 313. Service Order ID: (none). Symbol: M6EZ7 | 2017-10-27 15:03:08 * Requesting order status for non-responsive order. | Symbol: M6EZ7 | TradeAccount: E72967 | InternalOrderID: 309 | Current Status: Order Sent | 2017-10-27 15:03:24 * Requesting order status for non-responsive order. | Symbol: M6EZ7 | TradeAccount: E72967 | InternalOrderID: 311 | Current Status: Order Sent | 2017-10-27 15:03:24 * Requesting order status for non-responsive order. | Symbol: M6EZ7 | TradeAccount: E72967 | InternalOrderID: 312 | Current Status: Order Sent | 2017-10-27 15:03:24 * Requesting order status for non-responsive order. | Symbol: M6EZ7 | TradeAccount: E72967 | InternalOrderID: 314 | Current Status: Order Sent | 2017-10-27 15:03:24 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 313. Service Order ID: (none). Symbol: M6EZ7 | 2017-10-27 15:03:25 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 310. Service Order ID: (none). Symbol: M6EZ7 | 2017-10-27 15:03:25 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 309. Service Order ID: (none). Symbol: M6EZ7 | 2017-10-27 15:03:26 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 312. Service Order ID: (none). Symbol: M6EZ7 | 2017-10-27 15:03:26 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 309. Service Order ID: (none). Symbol: M6EZ7 | 2017-10-27 15:03:33 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 312. Service Order ID: (none). Symbol: M6EZ7 | 2017-10-27 15:03:33 * Unable to Flatten or Reverse because there are working Market orders that will flatten the Position. Working orders will be canceled | Symbol: M6EZ7 | TradeAccount: E72967 | 2017-10-27 15:03:45 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 315. Service Order ID: (none). Symbol: M6EZ7 | 2017-10-27 15:03:48 * Unable to Flatten or Reverse because a Position does not exist | Symbol: M6EZ7 | TradeAccount: E72967 | 2017-10-27 15:21:12 * |
| [2017-10-27 17:56:55] |
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Warning: c_StreamBuffer::Expand called with NumBytes=172908653 | 2017-10-27 12:59:16 * The trading problem you had is a Gain Capital problem: Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 310. Service Order ID: (none). Symbol: M6EZ7 | 2017-10-27 15:03:07 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 313. Service Order ID: (none). Symbol: M6EZ7 | 2017-10-27 15:03:08 * Requesting order status for non-responsive order. | Symbol: M6EZ7 | TradeAccount: E72967 | InternalOrderID: 309 | Current Status: Order Sent | 2017-10-27 15:03:24 * Requesting order status for non-responsive order. | Symbol: M6EZ7 | TradeAccount: E72967 | InternalOrderID: 311 | Current Status: Order Sent | 2017-10-27 15:03:24 * Requesting order status for non-responsive order. | Symbol: M6EZ7 | TradeAccount: E72967 | InternalOrderID: 312 | Current Status: Order Sent | 2017-10-27 15:03:24 * Requesting order status for non-responsive order. | Symbol: M6EZ7 | TradeAccount: E72967 | InternalOrderID: 314 | Current Status: Order Sent | 2017-10-27 15:03:24 * Their system did not respond to the orders you sent. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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