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Date/Time: Thu, 16 Jan 2025 12:55:55 +0000



Post From: connection problems

[2017-10-27 17:56:55]
Sierra Chart Engineering - Posts: 104368

Warning: c_StreamBuffer::Expand called with NumBytes=172908653 | 2017-10-27 12:59:16 *
This has to do with saving a large Spreadsheet. Saving large spreadsheets will be improved upon in the next week or so.

The trading problem you had is a Gain Capital problem:

Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 310. Service Order ID: (none). Symbol: M6EZ7 | 2017-10-27 15:03:07 *
Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 313. Service Order ID: (none). Symbol: M6EZ7 | 2017-10-27 15:03:08 *
Requesting order status for non-responsive order. | Symbol: M6EZ7 | TradeAccount: E72967 | InternalOrderID: 309 | Current Status: Order Sent | 2017-10-27 15:03:24 *
Requesting order status for non-responsive order. | Symbol: M6EZ7 | TradeAccount: E72967 | InternalOrderID: 311 | Current Status: Order Sent | 2017-10-27 15:03:24 *
Requesting order status for non-responsive order. | Symbol: M6EZ7 | TradeAccount: E72967 | InternalOrderID: 312 | Current Status: Order Sent | 2017-10-27 15:03:24 *
Requesting order status for non-responsive order. | Symbol: M6EZ7 | TradeAccount: E72967 | InternalOrderID: 314 | Current Status: Order Sent | 2017-10-27 15:03:24 *

Their system did not respond to the orders you sent.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing