Support Board
Date/Time: Thu, 16 Jan 2025 04:41:30 +0000
Cannot install Sierra
View Count: 1134
| [2017-10-12 21:01:07] |
| User513959 - Posts: 16 |
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Hi, I did a system refresh on my PC and am attempting to install Sierra Chart but it cant seem to connect to your server to download and install. Here is the error log. Installer version: 7 | 2017-10-12 17:00:17 Not using HTTP proxy server settings. | 2017-10-12 17:00:18 HTTP Request: https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber | 2017-10-12 17:00:18 HTTPS connection to www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2017-10-12 17:00:18 HTTPS connection to www.sierrachart.com:443 (1) | Connecting to IP: 204.15.192.108. | 2017-10-12 17:00:18 HTTPS connection to www.sierrachart.com:443 (1) | Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2017-10-12 17:00:18 HTTPS connection to www.sierrachart.com:443 (1) | Initiating close of socket by core. | 2017-10-12 17:00:18 Download of https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber did not complete. Status: Failed to establish a connection for the request. | 2017-10-12 17:00:18 HTTPS connection to www.sierrachart.com:443 (1) | Closed. | 2017-10-12 17:00:18 HTTP Request: https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber | 2017-10-12 17:00:23 HTTPS connection to www.sierrachart.com:443 (2) | Creating socket. Using TLS 1.2. | 2017-10-12 17:00:23 HTTPS connection to www.sierrachart.com:443 (2) | Connecting to IP: 204.15.192.108. | 2017-10-12 17:00:23 HTTPS connection to www.sierrachart.com:443 (2) | Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2017-10-12 17:00:23 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-10-12 17:00:23 Download of https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber did not complete. Status: Failed to establish a connection for the request. | 2017-10-12 17:00:23 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-10-12 17:00:23 HTTP Request: https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber | 2017-10-12 17:00:28 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-10-12 17:00:28 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 204.15.192.108. | 2017-10-12 17:00:28 HTTPS connection to www.sierrachart.com:443 (3) | Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2017-10-12 17:00:28 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-10-12 17:00:28 Download of https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber did not complete. Status: Failed to establish a connection for the request. | 2017-10-12 17:00:28 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-10-12 17:00:28 Maximum number of retries encountered. Refer to log. Download canceled. | 2017-10-12 17:00:28 Thank you |
| [2017-10-12 21:50:04] |
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This is the relevant message: HTTPS connection to www.sierrachart.com:443 (3) | Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2017-10-12 17:00:28 Usually this is going to be caused by a firewall on your computer. Disable whatever firewall software you are running other than the Windows firewall. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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