Support Board
Date/Time: Thu, 16 Jan 2025 07:05:47 +0000
Post From: Cannot install Sierra
| [2017-10-12 21:01:07] |
| User513959 - Posts: 16 |
|
Hi, I did a system refresh on my PC and am attempting to install Sierra Chart but it cant seem to connect to your server to download and install. Here is the error log. Installer version: 7 | 2017-10-12 17:00:17 Not using HTTP proxy server settings. | 2017-10-12 17:00:18 HTTP Request: https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber | 2017-10-12 17:00:18 HTTPS connection to www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2017-10-12 17:00:18 HTTPS connection to www.sierrachart.com:443 (1) | Connecting to IP: 204.15.192.108. | 2017-10-12 17:00:18 HTTPS connection to www.sierrachart.com:443 (1) | Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2017-10-12 17:00:18 HTTPS connection to www.sierrachart.com:443 (1) | Initiating close of socket by core. | 2017-10-12 17:00:18 Download of https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber did not complete. Status: Failed to establish a connection for the request. | 2017-10-12 17:00:18 HTTPS connection to www.sierrachart.com:443 (1) | Closed. | 2017-10-12 17:00:18 HTTP Request: https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber | 2017-10-12 17:00:23 HTTPS connection to www.sierrachart.com:443 (2) | Creating socket. Using TLS 1.2. | 2017-10-12 17:00:23 HTTPS connection to www.sierrachart.com:443 (2) | Connecting to IP: 204.15.192.108. | 2017-10-12 17:00:23 HTTPS connection to www.sierrachart.com:443 (2) | Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2017-10-12 17:00:23 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-10-12 17:00:23 Download of https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber did not complete. Status: Failed to establish a connection for the request. | 2017-10-12 17:00:23 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-10-12 17:00:23 HTTP Request: https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber | 2017-10-12 17:00:28 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-10-12 17:00:28 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 204.15.192.108. | 2017-10-12 17:00:28 HTTPS connection to www.sierrachart.com:443 (3) | Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2017-10-12 17:00:28 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-10-12 17:00:28 Download of https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber did not complete. Status: Failed to establish a connection for the request. | 2017-10-12 17:00:28 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-10-12 17:00:28 Maximum number of retries encountered. Refer to log. Download canceled. | 2017-10-12 17:00:28 Thank you |