Support Board
Date/Time: Thu, 16 Jan 2025 00:49:29 +0000
Error downloading historical Intraday data
View Count: 1033
[2017-10-03 17:07:14] |
Usermb - Posts: 126 |
Using 1617, downloading historical data seems to be very slow, it even fails at times, see below. All other network connections using the same internet connection do not experience any problem. Ran some benchmarks, all is fine. HD Request # 101 | Downloading Intraday chart data for NISS-SP to the file NISS-SP.scid. Service: statscalc | 2017-10-03 18:57:44 HD Request # 101 | Download start date-time: 2016-06-01 01:59:59.000 | 2017-10-03 18:57:44 HD Request # 101 | Disabling Intraday chart updating for symbol during historical data download. | 2017-10-03 18:57:44 HD Request # 101 | Using server: ds3.sierracharts.com port 10149 | 2017-10-03 18:57:44 Socket (188) | Creating socket. | 2017-10-03 18:57:44 Socket (188) | Connecting to IP: 65.182.172.42. | 2017-10-03 18:57:44 HD Request # 101 | Setting DTC encoding to Binary VLS | 2017-10-03 18:57:44 HD Request # 101 | Sending historical data logon request message. | 2017-10-03 18:57:44 HD Request # 101 | Requesting Intraday data. Start date-time: 2016-06-01 01:59:59. Record interval: 0. Symbol: NISS-SP | 2017-10-03 18:57:44 HD Request # 101 | Decompressing data. | 2017-10-03 18:57:44 HD Request # 101 | Receiving Intraday data for NISS-SP starting at 2016-06-01 02:00:00 | 2017-10-03 18:57:45 HD Request # 101 | Truncating file to starting date-time of 2016-06-01 02:00:00 | 2017-10-03 18:57:45 HD Request # 101 | Timestamp of first Intraday data file record written: 2016-06-01 02:00:00 | 2017-10-03 18:57:45 Socket (188) | Received socket Close event. | 2017-10-03 19:01:47 Socket (188) | Socket gracefully closed by remote side. | 2017-10-03 19:01:47 Socket (188) | Initiating close of socket by core. | 2017-10-03 19:01:47 Socket (188) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-03 19:01:47 Socket (188) | Closed. | 2017-10-03 19:01:47 HD Request # 101 | Error downloading historical Intraday data for NISS-SP. The network socket has been closed. Retrying download. | 2017-10-03 19:01:47 Historical data download thread signaled to stop. | 2017-10-03 19:01:47 |
[2017-10-03 17:34:00] |
Sierra Chart Engineering - Posts: 104368 |
We tested this now using the same server: Intraday data recording state for symbol NISS-SP is set to download 'Pending'. | 2017-10-03 13:20:01
HD Request # 182 | Downloading Intraday chart data for NISS-SP to the file NISS-SP.scid. Service: statscalc | 2017-10-03 13:20:01 HD Request # 182 | Download start date-time: 2016-05-31 19:59:59.000 | 2017-10-03 13:20:01 HD Request # 182 | Disabling Intraday chart updating for symbol during historical data download. | 2017-10-03 13:20:01 HD Request # 182 | Using server: ds3.sierracharts.com port 10150 | 2017-10-03 13:20:01 Socket (869) | Creating socket. | 2017-10-03 13:20:01 Socket (869) | Connecting to IP: 65.182.172.42. | 2017-10-03 13:20:01 HD Request # 182 | Setting DTC encoding to Binary VLS | 2017-10-03 13:20:01 HD Request # 182 | Sending historical data logon request message. | 2017-10-03 13:20:01 HD Request # 182 | Requesting Intraday data. Start date-time: 2016-05-31 19:59:59. Record interval: 1. Symbol: NISS-SP | 2017-10-03 13:20:02 HD Request # 182 | Decompressing data. | 2017-10-03 13:20:02 HD Request # 182 | Receiving Intraday data for NISS-SP starting at 2016-05-31 20:00:00 | 2017-10-03 13:20:02 HD Request # 182 | Truncating file to starting date-time of 2016-05-31 20:00:00 | 2017-10-03 13:20:02 HD Request # 182 | Timestamp of first Intraday data file record written: 2016-05-31 20:00:00 | 2017-10-03 13:20:03 Socket (869) | Initiating close of socket by core. | 2017-10-03 13:21:51 Historical data download thread signaled to stop. | 2017-10-03 13:21:51 Socket (869) | Shutdown started. Waiting for graceful close. | 2017-10-03 13:21:51 HD Request # 182 | Received 13860437 records from 2016-05-31 20:00:00 to 2017-10-03 13:21:50 (489.7 days) and wrote 13860433 records for NISS-SP | 2017-10-03 13:21:51 HD Request # 182 | Intraday download COMPLETE for NISS-SP. Completion time: 1m 50s. Unique request ID: 186 | 2017-10-03 13:21:51 We do not see a problem. We checked and the server is running fine. Follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: