Support Board
Date/Time: Thu, 16 Jan 2025 00:18:29 +0000
since last update lose connectivity..see log
View Count: 1073
| [2017-09-28 15:11:02] |
| I - Posts: 6 |
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I submitted a log on sep 28 1105am
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| [2017-09-28 17:47:47] |
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This is the relevant message which is causing the reconnection: Rithmic Trading | Message from server: Server Alert: PnL Connection - Heartbeat has been quiet for 40.952 seconds. | 2017-09-28 11:03:11 This is a connectivity issue between the Rithmic software on your computer and the Rithmic server. Here is the information about connectivity problems: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-28 17:49:35
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| [2017-09-29 14:14:59] |
| I - Posts: 6 |
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it happened again this morning and windows firewall is off so your answer cannot be right...and my log didn't say anything was wrong...but my charts froze for a few moments
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| [2017-09-29 14:15:14] |
| I - Posts: 6 |
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1010am or so
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| [2017-09-29 14:17:10] |
| I - Posts: 6 |
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it never happened with last version so if you don't have a different answer i'll go back to old version and see and then let you know
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| [2017-09-29 15:09:49] |
| User541842 - Posts: 34 |
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same problem with cqg here. since yesterday a minimum of 50 times
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| [2017-09-29 17:49:27] |
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We cannot solve connectivity problems. Our answer is correct that there is a connectivity issue. This is with absolute certainty. It has nothing to do with any particular Sierra Chart version. That is an incorrect conclusion. We cannot resolve connectivity issues. Consider using CTS or CQG instead: http://www.sierrachart.com/index.php?page=doc/Contents.php#SupportedDataAndTradingServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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