Support Board
Date/Time: Wed, 15 Jan 2025 21:57:22 +0000
Long delay to open at startup
View Count: 1013
| [2017-09-18 17:24:59] |
| DabbaDo - Posts: 148 |
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This seemed to start on 1612 I have a VERY simple chart (attached chartbook) Enabled in General Settings to open on startup. SC loads in 10 seconds or so, but the chartbook doesn't appear for about 40 seconds. Reverted to 1609 and loading of everything took about 10 seconds. Installed 1612 again and there is a delay (this time about 7 seconds) from when SC is loaded until the chartbook is loaded. 17 seconds or so total. Not so horrible, but it does slow down debugging. Cheers, Dale Reading Internal Order ID file. | 2017-09-18 13:19:13 Reading Trade Orders file. | 2017-09-18 13:19:13 Reading Trade Positions file. | 2017-09-18 13:19:13 Listening on UDP port 22903. | 2017-09-18 13:19:13 Software version: 1612 | 2017-09-18 13:19:13 Usage end date: 2018-03-26 | 2017-09-18 13:19:13 Enabled for: Advanced Features. | 2017-09-18 13:19:13 Enabled for: Advanced Features 2. | 2017-09-18 13:19:13 Enabled for: Sierra Chart Historical Data Service. | 2017-09-18 13:19:13 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-09-18 13:19:13 Enabled for: INDEXES_DATA_BARCHART | 2017-09-18 13:19:13 Enabled for: CME (Trading Account Required) | 2017-09-18 13:19:13 Enabled for: CBOT (Trading Account Required) | 2017-09-18 13:19:13 Enabled for: COMEX (Trading Account Required) | 2017-09-18 13:19:13 Enabled for: NYMEX (Trading Account Required) | 2017-09-18 13:19:13 Enabled for: Eurex | 2017-09-18 13:19:13 Enabled for: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2017-09-18 13:19:13 Enabled for: BATS (NYSE, NASDAQ) | 2017-09-18 13:19:13 Received 1 data feed usernames. | 2017-09-18 13:19:13 Allow Support for Sierra Chart Data Feeds is disabled. | 2017-09-18 13:19:13 Current selected Data/Trading service: DTC - Sub Instance | 2017-09-18 13:19:13 Chart Update Interval: 500 | 2017-09-18 13:19:13 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-09-18 13:19:13 2017-09-18 13:19:16 Local computer time | 2017-09-18 13:19:13 2017-09-18 17:19:16 Local computer time in UTC | 2017-09-18 13:19:13 2017-09-18 13:19:16 Local computer time in SC Time Zone | 2017-09-18 13:19:13 2017-09-18 17:19:14 Server time in UTC | 2017-09-18 13:19:13 Local computer UTC time and Server UTC time difference: 2 seconds. | 2017-09-18 13:19:13 Program path: D:\SierraChart\ | 2017-09-18 13:19:13 Data Files path: D:\SierraChart\Data\ | 2017-09-18 13:19:13 OS Version Number: 10.0 | 2017-09-18 13:19:13 Locale Setting: C | 2017-09-18 13:19:13 Created the DTC Protocol server. | 2017-09-18 13:19:13 DTC Protocol Server listening on port 11099. | 2017-09-18 13:19:13 Created the DTC Protocol historical data server. | 2017-09-18 13:19:13 HD Server Manager | Listening on port 11098 | 2017-09-18 13:19:13 Received 5 login tokens. | 2017-09-18 13:19:17 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-09-18 13:19:18 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-09-18 13:19:18 HTTP connection to www.sierrachart.com:80 (5) | Creating socket. | 2017-09-18 13:19:21 HTTP connection to www.sierrachart.com:80 (5) | Connecting to IP: 204.15.192.108. | 2017-09-18 13:19:21 Received Date-time from server. Delay adjusted UTC Date-time: 2017-09-18 17:19:20.128. Round-trip delay: 00:00:00.036 | 2017-09-18 13:19:21 Computer time to server time difference: 00:00:00.997 | 2017-09-18 13:19:21 Successfully set the system Date-time to: 2017-09-18 17:19:20.128 UTC. | 2017-09-18 13:19:21 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-09-18 13:19:21 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2017-09-18 13:19:21 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-09-18 13:19:21 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-09-18 13:19:21 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-09-18 13:19:21 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-09-18 13:19:22 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2017-09-18 13:19:22 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-09-18 13:19:22 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-09-18 13:19:22 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-09-18 13:19:22 Files to Open on Start up | Opening file: Debug.cht | 2017-09-18 13:19:23 NQZ7 [CB] 1 Min #2 | Reloading chart. | 2017-09-18 13:19:23 Intraday data recording state for symbol NQZ7 is set to download 'Pending'. | 2017-09-18 13:19:24 HD Request # 2 | Downloading Intraday chart data for NQZ7 to the file NQZ7.scid. Service: DTCSubInstance | 2017-09-18 13:19:24 HD Request # 2 | Download start date-time: 2017-09-18 13:18:54.000 | 2017-09-18 13:19:24 HD Request # 2 | Using server: XPS8700 port 11098 | 2017-09-18 13:19:24 Socket (6) | Creating socket. | 2017-09-18 13:19:24 Socket (6) | Connecting to IP: 192.168.1.6. | 2017-09-18 13:19:24 HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-09-18 13:19:24 HD Request # 2 | Sending historical data logon request message. | 2017-09-18 13:19:24 HD Request # 2 | Requesting Intraday data. Start date-time: 2017-09-18 13:18:54. Record interval: 1. Symbol: NQZ7 | 2017-09-18 13:19:24 HD Request # 2 | Decompressing data. | 2017-09-18 13:19:24 HD Request # 2 | Receiving Intraday data for NQZ7 starting at 2017-09-18 13:18:54 | 2017-09-18 13:19:24 HD Request # 2 | Timestamp of first Intraday data file record written: 2017-09-18 13:18:54 | 2017-09-18 13:19:24 Socket (6) | Initiating close of socket by core. | 2017-09-18 13:19:24 Socket (6) | Shutdown started. Waiting for graceful close. | 2017-09-18 13:19:24 Socket (6) | Socket gracefully closed by remote side. | 2017-09-18 13:19:24 Socket (6) | Closed. | 2017-09-18 13:19:24 HD Request # 2 | Historical data for NQZ7 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-09-18 13:19:24 Historical data download thread signaled to stop. | 2017-09-18 13:19:24 HD Request # 2 | Received 8 records from 2017-09-18 13:18:54 to 2017-09-18 13:19:12 (18.0 seconds) and wrote 8 records for NQZ7 | 2017-09-18 13:19:24 HD Request # 2 | Intraday download COMPLETE for NQZ7. Completion time: 0s. Unique request ID: 1 | 2017-09-18 13:19:24 Removed historical data download ID 1 | 2017-09-18 13:19:24 HTTP connection to www.sierrachart.com:80 (5) | Socket gracefully closed by remote side. | 2017-09-18 13:19:25 HTTP connection to www.sierrachart.com:80 (5) | Received socket Close event. | 2017-09-18 13:19:25 HTTP connection to www.sierrachart.com:80 (5) | Initiating close of socket by core. | 2017-09-18 13:19:25 HTTP connection to www.sierrachart.com:80 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-09-18 13:19:25 HTTP connection to www.sierrachart.com:80 (5) | Closed. | 2017-09-18 13:19:25 NQZ7 [CB] 1 Min #2 | Reloading chart. | 2017-09-18 13:19:26 NQZ7 [CB] 1 Min #2 | Reloading chart. | 2017-09-18 13:19:27 |
 Debug.cht - Attached On 2017-09-18 17:09:41 UTC - Size: 30.59 KB - 338 views |
| [2017-09-18 18:39:04] |
| Xfanman1 - Posts: 320 |
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The exact same thing is happening to me after upgrading to 1612 for what it's worth.
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| [2017-09-18 18:45:37] |
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Letting you know this has been resolved and has been acknowledged in the first post. There has been no change with the actual loading time for a Chartbook (different from the delay to initiate the opening of the Chartbook). And if there is any issue with Chartbook loading times, refer to help topic 30: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-18 18:46:12
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| [2017-09-18 18:54:56] |
| Xfanman1 - Posts: 320 |
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I did have an error when installing 1612 but I didn't see anything in the log that seemed like a show stopper and then I forgot about it until you mentioned above. I reinstalled (1612) just now and all is working as normal and my preferred chartbook is opening in seconds as usual and no errors during the installation. Thanks -- Scott |
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