Support Board
Date/Time: Wed, 15 Jan 2025 21:53:26 +0000
Backfill SC Data Services while not connected to broker
View Count: 1737
| [2017-09-07 23:16:07] |
| User19165 - Posts: 346 |
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From memory, not too long ago you made it so it was possible to backfill from SC Data Services without needing to be connected to the broker. In version 1605, this has stopped working reliably for me. Sometimes it does, sometimes it does not and requires me to start the TWS before it will do a backfill. I've hit the "Send For Analysis" button on my log window.
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| [2017-09-08 20:14:38] |
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We need to test this. The problem might be related to Sierra Chart trying to connect to the data feed. Restart Sierra Chart, open the Chartbooks and then select File >> Disconnect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-08 23:26:47] |
| User19165 - Posts: 346 |
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It could be. From memory, there was notes about trying to connect to IB. As mentioned above, I sent you the logs. I also did try to disconnect several times and after a short pause, it was trying to connect again with all the charts stuck on waiting for backfill data. This will work fine sometimes for me with version 1605 where I don't need the TWS running to backfill the charts.
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| [2017-09-09 07:46:57] |
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The problem might be related to Sierra Chart trying to connect to the data feed. Restart Sierra Chart, open the Chartbooks and then select File >> Disconnect. Just make sure that Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds is enabled and the data will be downloaded without connecting to Interactive Brokers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-09 07:47:31
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| [2017-09-09 10:32:44] |
| User19165 - Posts: 346 |
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That has always been set. What can I add to give you more details when this happens again? I already sent you the trade logs on Friday when this was happening and it was also happening on the day before this (the Thursday).
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| [2017-09-09 21:17:43] |
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The Message Log file shows that there were no Intraday data downloads being performed. The Allow Support for Sierra Chart Data Feeds option not being enabled or an issue with the Symbol Settings are the only two possible reasons.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-15 00:13:14] |
| User19165 - Posts: 346 |
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This is happening again. I have hit "send for analysis" button again. It says it is trying to connect to IB even though I hit the "Dis" button shortly after starting Sierra. No charts load with new data since I shutdown last night. They remain with yellow box saying "Waiting to Download Historical Data". Symbols from Eurex. Bobl Bund Stoxx50 Dax Build 1605. Date Time Of Last Edit: 2017-09-15 00:15:45
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| [2017-09-15 01:23:57] |
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For us to determine what is happening, we would need to get the following files: Sierra3.cfg GlobalSymbolSettings.XML The Chartbook file These can be privately attached here by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-15 05:29:06] |
| User19165 - Posts: 346 |
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Attached.
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Private File Private File Attachment Deleted. Private File Private File |
| [2017-09-24 04:03:58] |
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Letting you know we are able to reproduce the problem and we have a general idea why it is happening. We will work on a solution.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-25 00:23:41] |
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After a lot of analysis we have determined a relatively simple patch for this particular scenario and have implemented it. Unfortunately, one reason this get so complicated has to do with market data controls to comply with exchange rules. The whole thing is just so ridiculous because it makes our work more difficult and it creates some of these these unusual scenarios where things don't work right in regards to historical data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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