Support Board
Date/Time: Wed, 27 Nov 2024 20:17:32 +0000
Tech Issue
View Count: 2468
| [2013-09-05 09:23:33] |
| C. Notes - Posts: 129 |
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I'm getting a lot of "pending modify's" across all platforms
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| [2013-09-05 09:24:15] |
| C. Notes - Posts: 129 |
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As well as phantom orders..... That meaning LOST orders... One in the same I guess... Date Time Of Last Edit: 2013-09-05 09:24:42
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| [2013-09-05 09:43:02] |
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This is too vague. We need to see precise information from the Trade Activity Log so we can comment on this: http://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-05 10:42:53] |
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We also recommend reconnecting to the trade server by selecting File >> Disconnect and then File >> Connect to Data Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-05 16:30:10] |
| User14266 - Posts: 225 |
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I'm having issues too. I've been disconnected from CTS FIX sim server quite a few times this week. 3 times today. SIM server actively refused connection for 10 minutes. I just lost a trade due to this issue. Could not cancel order, could not modify. I have reconnected. I'm not feeling confident about trading at this point.
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| [2013-09-05 16:32:11] |
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With a problem like not being able to connect to the server, let CTS know when this happens: http://ctsfutures.com/contact.aspx We do not control the server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-05 16:50:21] |
| User14266 - Posts: 225 |
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Thank you SC. I understand about the CTS server. Just frustrated and venting. I will contact them. Regards. |
| [2013-09-05 19:27:57] |
| User14266 - Posts: 225 |
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Here is CTS's response. They appear to think they have no server problems. It may be that these unexpected disconnects appear this way due to Sierra’s new FIX beta which Sierra considers a beta because our FIX is still in beta. It may be that they haven’t implemented shutdown properly? We have reached out to them and we believe they will be advertising it better that this version is still in beta. We have also been told by Sierra that users that don’t want to be on the new FIX beta they would need to be on Sierra version 997. CTS Support |
| [2013-09-05 21:31:41] |
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If you are getting disconnected, then there is some server issue or a network connectivity problem causing a loss of connection. It is not an issue within Sierra Chart. We thought it would be rather easy for them to know whether there was a problem or not on their server. Maybe not. In any case, they should be aware of users are having connection problems and this is why we thought it was important that users contact them about this at the time they have a problem so they become aware of it. Next time this happens post a copy of the Sierra Chart Message Log following these instructions so we can look it over: https://www.sierrachart.com/index.php?l=PostingInformation.php#log We will then forward the issue over to CTS if it appears to be a server problem. At this point, the Sierra Chart integration with to CTS FIX is not considered a beta. There were some unexpected issues in the beginning, but they have been resolved by both sides. We know CTS still considers FIX a beta on their side. Our testing does show basic proper functioning of FIX. And they have implemented many changes requested. Sierra Chart does handle the shutdown of a FIX connection properly. Sierra Chart sends a Logout message if there has been a Logon message sent and waits for the Logout response and then disconnects. In some cases it will do an immediate disconnect without waiting for the logout response. So that you know, we use FIX on our servers for various connections and also even with a direct feed from the CME for our upcoming data feed. The Sierra Chart processing of the FIX messages and connections is all very reliable and efficient. So we are quite experienced with the protocol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-05 21:34:55
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| [2013-09-05 21:51:38] |
| User14266 - Posts: 225 |
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SC, Thank you for the detailed response. Here are the logs from two of the disconnects. I don't know what they mean, but it seems like two seperate issues: Socket closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2013-09-04 11:38:48 The SSL socket was shut down successfully. | 2013-09-04 11:38:48 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2013-09-04 11:38:48 Connection to the external service has been lost. | 2013-09-04 11:38:48 Ignored socket Close call based on current socket state. | 2013-09-04 11:38:48 SC Market Stats: Disconnected from the market data server. | 2013-09-04 11:38:48 CTS FIX: Disconnected. | 2013-09-04 11:38:48 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-09-04 11:38:48 Connecting to CTS Simulation server. | 2013-09-04 11:38:53 CTS FIX - Connecting to data and trade server: fix-sim.t4login.com | 2013-09-04 11:38:53 Error connecting socket. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-09-04 11:38:55 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2013-09-04 11:38:55 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-04 11:38:55 To prevent further connection attempts, select File >> Disconnect. | 2013-09-04 11:38:55 CTS FIX: Disconnected. | 2013-09-04 11:38:55 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-09-04 11:38:55 ------------------------------------------------- Different disconnect: CTS Historical FIX Session: Received a Logout message. Text = Chart Data Timeout. No valid chart data requests were received within the chart data interval of 60 seconds | 2013-09-05 11:12:37 CTS Historical FIX Session: Sending a Logout message. Text = Received Logout message. | 2013-09-05 11:12:37 The SSL socket was shut down successfully. | 2013-09-05 11:12:37 CTS Historical FIX Session: Logged out and disconnected. | 2013-09-05 11:12:37 CTS Historical FIX Session: Disconnected. | 2013-09-05 11:12:37 Ignored socket Close call based on current socket state. | 2013-09-05 11:12:37 File >> Disconnect selected. | 2013-09-05 11:16:21 CTS FIX: Sending a Logout message. | 2013-09-05 11:16:21 SC Market Stats: Disconnected from the market data server. | 2013-09-05 11:16:21 CTS FIX: Disconnected. | 2013-09-05 11:16:21 Connecting to CTS Simulation server. | 2013-09-05 11:16:24 CTS FIX - Connecting to data and trade server: fix-sim.t4login.com | 2013-09-05 11:16:24 CTS FIX: Unable to connect. The last connection is still in the process of logging out. | 2013-09-05 11:16:24 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-05 11:16:24 To prevent further connection attempts, select File >> Disconnect. | 2013-09-05 11:16:24 CTS FIX: Disconnected. | 2013-09-05 11:16:24 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-09-05 11:16:24 CTS FIX: Waiting for Logout response timed out. Closing the socket now. | 2013-09-05 11:16:25 The SSL socket was shut down successfully. | 2013-09-05 11:16:25 CTS FIX: Socket closed without completing the logout sequence. | 2013-09-05 11:16:25 Ignored socket Close call based on current socket state. | 2013-09-05 11:16:25 This continued for a few minutes, until Connecting to CTS Simulation server. | 2013-09-05 11:19:26 CTS FIX - Connecting to data and trade server: fix-sim.t4login.com | 2013-09-05 11:19:26 The network socket is connected. | 2013-09-05 11:19:26 The socket starting SSL connection. | 2013-09-05 11:19:26 SSL socket is now connected. | 2013-09-05 11:19:27 CTS FIX: Sending the Logon message. | 2013-09-05 11:19:28 CTS FIX: Connected to data and trade server. | 2013-09-05 11:19:39 |
| [2013-09-05 22:49:55] |
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The first two messages are the most relevant ones and we will let CTS know. However, please let us know what your time zone setting in Sierra Chart is. You can disregard this one: CTS Historical FIX Session: Received a Logout message. Text = Chart Data Timeout. No valid chart data requests were received within the chart data interval of 60 seconds | 2013-09-05 11:12:37
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-05 22:50:40
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| [2013-09-05 23:27:52] |
| User14266 - Posts: 225 |
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There is only one place to set time zone, correct? Data/Trade service settings? I have it set to CST -6. Thanks! |
| [2013-09-06 05:44:32] |
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Yes that is correct.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-06 15:33:08] |
| User14266 - Posts: 225 |
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Many problems with disconnects this morning. Two trades lost because of this. I don't know if this is SC problem or CTS, but this is not okay! I can't trade. Connecting to CTS Simulation server. | 2013-09-06 10:32:48 CTS FIX - Connecting to data and trade server: fix-sim.t4login.com | 2013-09-06 10:32:48 The network socket is connected. | 2013-09-06 10:32:49 The socket starting SSL connection. | 2013-09-06 10:32:49 Socket closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2013-09-06 10:32:49 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2013-09-06 10:32:49 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-06 10:32:49 To prevent further connection attempts, select File >> Disconnect. | 2013-09-06 10:32:49 CTS FIX: Disconnected. | 2013-09-06 10:32:49 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-09-06 10:32:49 |
| [2013-09-06 18:04:13] |
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We have provided a detailed message to CTS about this. However in this particular case, we noticed that the problem relates to starting of the SSL connection. So this is a little different than what we were seeing before. We will work with CTS on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-06 18:08:01] |
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Could you let us know the IP address you are connecting from and send that through an Account Support Ticket for us: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-06 18:10:52] |
| User14266 - Posts: 225 |
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Support ticket sent. Thanks |
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