Support Board
Date/Time: Wed, 27 Nov 2024 22:25:06 +0000
Post From: Tech Issue
| [2013-09-05 21:31:41] |
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If you are getting disconnected, then there is some server issue or a network connectivity problem causing a loss of connection. It is not an issue within Sierra Chart. We thought it would be rather easy for them to know whether there was a problem or not on their server. Maybe not. In any case, they should be aware of users are having connection problems and this is why we thought it was important that users contact them about this at the time they have a problem so they become aware of it. Next time this happens post a copy of the Sierra Chart Message Log following these instructions so we can look it over: https://www.sierrachart.com/index.php?l=PostingInformation.php#log We will then forward the issue over to CTS if it appears to be a server problem. At this point, the Sierra Chart integration with to CTS FIX is not considered a beta. There were some unexpected issues in the beginning, but they have been resolved by both sides. We know CTS still considers FIX a beta on their side. Our testing does show basic proper functioning of FIX. And they have implemented many changes requested. Sierra Chart does handle the shutdown of a FIX connection properly. Sierra Chart sends a Logout message if there has been a Logon message sent and waits for the Logout response and then disconnects. In some cases it will do an immediate disconnect without waiting for the logout response. So that you know, we use FIX on our servers for various connections and also even with a direct feed from the CME for our upcoming data feed. The Sierra Chart processing of the FIX messages and connections is all very reliable and efficient. So we are quite experienced with the protocol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-05 21:34:55
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