Support Board
Date/Time: Wed, 15 Jan 2025 15:24:35 +0000
Usage Credit Problem
View Count: 1138
| [2017-08-26 15:11:09] |
| wingz - Posts: 121 |
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I got the notification that I needed to add usage credit and went to the page to purchase. I put $100 in the amount space. and hit the purchase button. The page came up and had $5 in the amount space. I attempted to changed the amount to $100 and it kept coming up as $5. I tried this three times and it never would take the $100 amount and kept defaulting to $5. I finally just put it through as $5 so my subscription wouldn't expire in 2 days. Can you please tell me how the heck I can put in more credit than $5 ? Personally.........I think you should go back to the way you used to do the usage credit. It was much simpler and more straight forward. This method is vague, at best.
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| [2017-08-27 03:05:14] |
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We are not able to reproduce this problem. If you like we can use a remote assistance session to look into it on your side. We would like to do that to understand why there would be a problem like this. This is straightforward and simple. So not sure what is going on in your case. Please make sure your current telephone number is here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done. We can then call you on Monday. Also the way that the payment and services system works now, is quite close to the way it was before. You simply once activate a Service Package for renewal for a specified number of months, and add credit to the account. Usage time is automatically added. Essentially it is the same. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-27 12:14:15] |
| wingz - Posts: 121 |
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OK...........I just added my phone number to the page. If could please call me about 12:00 EDT on Monday, we can do a remote to see what the problem is.
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| [2017-08-27 20:15:02] |
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OK, not sure we can exactly call at that time, but we will look into this on Monday.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-28 14:27:17] |
| wingz - Posts: 121 |
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Ok.......I am here now and should be at the phone until approximately 3:30 EDT
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| [2017-08-28 14:27:49] |
| wingz - Posts: 121 |
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what is your area code out there?
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| [2017-08-29 01:32:51] |
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We discovered the problem. You were entering a $ before the amount and that issue has now been resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-29 01:33:08
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