Support Board
Date/Time: Wed, 15 Jan 2025 17:59:36 +0000
Post From: Usage Credit Problem
| [2017-08-27 03:05:14] |
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We are not able to reproduce this problem. If you like we can use a remote assistance session to look into it on your side. We would like to do that to understand why there would be a problem like this. This is straightforward and simple. So not sure what is going on in your case. Please make sure your current telephone number is here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done. We can then call you on Monday. Also the way that the payment and services system works now, is quite close to the way it was before. You simply once activate a Service Package for renewal for a specified number of months, and add credit to the account. Usage time is automatically added. Essentially it is the same. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |