Support Board
Date/Time: Wed, 15 Jan 2025 16:11:09 +0000
Blank Charts
View Count: 1806
| [2017-08-22 12:23:04] |
| jimskin - Posts: 127 |
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Hello, I updated SC to version 1598 but some of the charts I have open are blank. I've tried removing all the studies from the charts and restarting SC but no luck. I submitted a ticket and received the following reply. I tried that but I still have blank charts. ------------------------------------------------------------------------------ Re-download the data in the chart with "Edit >> Delete All Data and Download". ------------------------------------------------------------------------------ |
| [2017-08-22 12:44:24] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Go to one of the charts and select "Edit >> Delete All Data and Download". After the download completes, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Also refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Incorrect Chart and Session Times Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-22 13:54:46] |
| jimskin - Posts: 127 |
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Software version: 1598 | 2017-08-22 09:51:47 Usage end date: 2017-09-22 | 2017-08-22 09:51:47 Enabled for: Advanced Features. | 2017-08-22 09:51:47 Enabled for: Sierra Chart Historical Data Service. | 2017-08-22 09:51:47 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-08-22 09:51:47 Current selected Data/Trading service: SC Data - All Services | 2017-08-22 09:51:47 Chart Update Interval: 40 | 2017-08-22 09:51:47 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-08-22 09:51:47 2017-08-22 14:51:47 Local computer time | 2017-08-22 09:51:47 2017-08-22 13:51:47 Local computer time in UTC | 2017-08-22 09:51:47 2017-08-22 09:51:47 Local computer time in SC Time Zone | 2017-08-22 09:51:47 2017-08-22 12:20:30 Server time in UTC | 2017-08-22 09:51:47 Local computer UTC time and Server UTC time difference: 2 seconds. | 2017-08-22 09:51:47 Program path: C:\SierraChart\ | 2017-08-22 09:51:47 Data Files path: C:\SierraChart\Data\ | 2017-08-22 09:51:47 OS Version Number: 6.1 | 2017-08-22 09:51:47 Locale Setting: C | 2017-08-22 09:51:47 Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2017-08-22 09:52:29 Reloading all charts with filename: EURUSD.scid | 2017-08-22 09:52:29 HD Request # 86 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2017-08-22 09:52:29 HD Request # 86 | Download start date-time: 2017-02-17 08:52:28.000 | 2017-08-22 09:52:29 HD Request # 86 | Using server: ds4.sierracharts.com port 10149 | 2017-08-22 09:52:29 Socket (101) | Creating socket. | 2017-08-22 09:52:29 Socket (101) | Connecting to IP: 192.81.56.146. | 2017-08-22 09:52:29 EURUSD [M] 60 Min #4 | Reloading chart. | 2017-08-22 09:52:29 EURUSD [M] 60 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid | 2017-08-22 09:52:29 EURUSD [M] 240 Min #3 | Reloading chart. | 2017-08-22 09:52:29 EURUSD [M] 240 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid | 2017-08-22 09:52:29 EURUSD [M] 15 Min #7 | Reloading chart. | 2017-08-22 09:52:29 EURUSD [M] 15 Min #7 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid | 2017-08-22 09:52:29 EURUSD [M] 5 Min #8 | Reloading chart. | 2017-08-22 09:52:29 EURUSD [M] 5 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid | 2017-08-22 09:52:29 HD Request # 86 | Setting DTC encoding to Binary VLS | 2017-08-22 09:52:29 HD Request # 86 | Sending historical data logon request message. | 2017-08-22 09:52:29 HD Request # 86 | Requesting Intraday data. Start date-time: 2017-02-17 08:52:28. Record interval: 1. Symbol: EURUSD | 2017-08-22 09:52:29 HD Request # 86 | Decompressing data. | 2017-08-22 09:52:29 HD Request # 86 | Receiving Intraday data for EURUSD starting at 2017-02-17 08:52:28 | 2017-08-22 09:52:29 HD Request # 86 | Timestamp of first Intraday data file record written: 2017-02-17 08:52:28 | 2017-08-22 09:52:29 Socket (101) | Initiating close of socket by core. | 2017-08-22 09:52:57 Socket (101) | Shutdown started. Waiting for graceful close. | 2017-08-22 09:52:57 Socket (101) | Socket gracefully closed by remote side. | 2017-08-22 09:52:57 Socket (101) | Closed. | 2017-08-22 09:52:57 Historical data download thread signaled to stop. | 2017-08-22 09:52:57 HD Request # 86 | Received 5897154 records from 2017-02-17 08:52:28 to 2017-08-22 09:52:58 (186.0 days) and wrote 5897154 records for EURUSD | 2017-08-22 09:52:57 Added 9 Time and Sales records to Intraday data file for EURUSD after download. | 2017-08-22 09:52:57 HD Request # 86 | Intraday download COMPLETE for EURUSD. Completion time: 29s. Unique request ID: 95 | 2017-08-22 09:52:57 Removed historical data download ID 95 | 2017-08-22 09:52:57 Real-time Intraday chart data file updates started for EURUSD | 2017-08-22 09:52:57 Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid | 2017-08-22 09:52:57 Intraday chart data file opened for EURUSD | 2017-08-22 09:52:57 |
| [2017-08-22 13:59:18] |
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So is the EURUSD chart blank? The data download looks good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-22 14:03:05] |
| jimskin - Posts: 127 |
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Yes. I have four EURUSD charts open which are all blank (volume is displayed). I also have a NAS100 chart open which is ok.
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 blank chart.png / V - Attached On 2017-08-22 14:02:40 UTC - Size: 14.53 KB - 299 views |
| [2017-08-22 14:03:56] |
| jimskin - Posts: 127 |
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Screenshot attached to previous post.
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| [2017-08-22 14:22:08] |
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The blank chart you showed is of the symbol USDX. Go to that chart and select Chart >> Reset Scales. If that does not help, then open a new chart for that symbol or whatever symbol is blank. Do you see the chart bars for the symbol in the new chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-22 14:26:29] |
| jimskin - Posts: 127 |
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I'm aware that the image is the symbol USDX. I took that screenshot this morning. I can take a screenshot of EURUSD if you like. I've spent the whole day trying to get the charts to load. I tried Chart > Reset Scales on all the charts. Two of the charts were restored but two of them were not.
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| [2017-08-22 14:32:05] |
| jimskin - Posts: 127 |
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It looks like the problem is caused by the Price Scales.
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| [2017-08-22 14:35:17] |
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Attach the Chartbook here and we will have a look. Follow the instructions here to attach it: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-22 14:35:25
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| [2017-08-22 15:51:20] |
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There is an option to make the Chartbook private when you attach it and that is what we recommend. But if you do not want to provide the Chartbook, then the other thing we recommended is just closing the charts that are not displaying chart bars and opening new ones. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-22 15:51:50
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| [2017-08-22 15:58:30] |
| jimskin - Posts: 127 |
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Ok, thanks. I closed the blank charts and opened new ones and it seems ok now. I had a custom study developed which I added to the charts before they went blank. Could a custom study cause the charts to go blank? Also, is there anyway of viewing study errors that the custom study might be throwing up?
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| [2017-08-22 18:18:28] |
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Could a custom study cause the charts to go blank? Yes possibly if there is some error they are causing. Refer to help topic 17:Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface You might want to recompile/rebuild them. Also, is there anyway of viewing study errors that the custom study might be throwing up? If it causes an exception, that will be displayed in Window >> Message Log.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-22 18:19:09
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| [2017-08-22 18:48:39] |
| jimskin - Posts: 127 |
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Ok, thanks. I found the following. Could that be causing the issue? Notice: The study 'Custom Moving Average' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2017-08-22 10:46:41 |
| [2017-08-22 18:55:28] |
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No, that is not the problem but you definitely should set that to false.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-23 14:20:52] |
| jimskin - Posts: 127 |
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Ok, thanks. I found the following error. Is that anything to worry about? EURUSD [M] 60 Min #4 | BitBlt error. Windows error code 6: The handle is invalid. | 2017-08-23 09:37:43 |
| [2017-08-23 14:37:01] |
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That kind of error is unrelated and not a concern. It is an error at the operating system level related to graphics. Apparently there are circumstances, where the device context handle is not considered valid. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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