Support Board
Date/Time: Wed, 15 Jan 2025 15:19:56 +0000
Studies within spreadsheet missing
View Count: 937
| [2017-08-19 15:00:29] |
| GiantAvocado - Posts: 67 |
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Version 1598 When I closed SC last night after doing my close out, all my studies within the default spreadsheet were intact. This morning I opened SC & noticed all of my order flow studies was blank on the chart. Upon checking the DF spreadsheet, all the columns of studies were blank (columns 'N' thru 'Z'); I checked on other chart studies within the DF.scss (7 charts studies) they were blank too. What could cause this? Fortunately I back up SC data & ACS folders weekly (now daily) & thankfully saved myself a hours of work. Other spreadsheets with studies were intact. Steve |
| [2017-08-19 22:23:31] |
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Sierra Chart makes backups of Spreadsheets and Chartbooks in the Backups subfolder located in the folder Sierra Chart is installed to. From our perspective, we do not understand what you are describing clearly enough and it is outside the scope of our support to understand it. We cannot answer your question. It is a very complex question to answer, and we have very little information to have an understanding about this especially being it is not reproducible. It sounds as though there was some problem saving a Spreadsheet file and that is all we can say. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-20 16:00:53
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| [2017-08-20 16:00:15] |
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If you are able to reproduce the problem, we can look into it. Otherwise, there really is not much we can do. We corrected the prior response. We do not think this was a system issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-20 16:01:11
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