Support Board
Date/Time: Wed, 15 Jan 2025 12:52:37 +0000
Program locking up and crashing when replaying chart
View Count: 1657
| [2017-08-07 20:15:47] |
| User794640 - Posts: 33 |
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I'm wanting to replay a chart and the program is locking up when I try to replay. I thought maybe my data was bad so I deleted all the data and tried from scratch and still getting the issue. When the chart starts to load it all just locks up and I have to close down the program. Please see attached pic.
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 LOCKUP.PNG / V - Attached On 2017-08-07 20:15:29 UTC - Size: 32.83 KB - 324 views Attachment Deleted. |
| [2017-08-07 20:36:32] |
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Let us know if you still see the problem on version 1595. Update to the "Prerelease". Here are instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-07 20:41:12] |
| User794640 - Posts: 33 |
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Yes I just tried on 1595 and still getting the lock up.
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| [2017-08-07 20:46:16] |
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Could you please set your telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo And could we call sometime in the next hour or so? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-07 20:46:33
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| [2017-08-07 20:51:07] |
| User794640 - Posts: 33 |
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Yes, I will be available over the next hour, telephone number is updated.
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| [2017-08-07 21:40:47] |
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Thank you. We have now more information about the problem and we are going to narrow it down.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-08 13:00:11] |
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Let us know if you will be available today for us to do additional testing.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-08 15:43:35] |
| User794640 - Posts: 33 |
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Let us know if you will be available today for us to do additional testing.
I should be available between 4pm and 5pm CST today. Do you have a way to do messaging instead of a phone call? I think I may get charged for foreign incoming calls. |
| [2017-08-08 15:45:19] |
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Yes we do not have to use voice. We can just use the team viewer chat. Also although the return phone number looks foreign, we are not calling from a foreign location. It is from the US. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-08 15:45:50
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| [2017-08-08 15:49:47] |
| User794640 - Posts: 33 |
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Okay great...I'll make sure I'm around by 4pm CST. If you need me let me know.
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| [2017-08-08 16:33:55] |
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Well we do need you to accept the connection. But this is all.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-08 20:56:43
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| [2017-08-08 20:33:33] |
| User794640 - Posts: 33 |
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Okay, I'm available now if you want to test my program.
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| [2017-08-08 20:57:39] |
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What we need you to do is to go to Sierra Chart and select Help >> Accept Remote Assistance. Press Yes. When you see the team viewer program appear, start an account support ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets And let us know the ID number and password. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-08 21:00:38] |
| User794640 - Posts: 33 |
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done
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| [2017-08-11 02:50:06] |
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Let us know if you still see the issue on the latest release which is 1598 when you have a chance to update. Could you also enable Global Settings >> General Settings >> General 2 >> Save Message Log to File. This way if the problem occurs again and with the additional logging it will help us identify what the issue is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-11 02:50:46
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