Support Board
Date/Time: Wed, 15 Jan 2025 12:51:46 +0000
Edit --> Delete All Data and Download --> Download Failed ??
View Count: 1937
| [2017-08-01 17:30:29] |
| User71961 - Posts: 144 |
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My 6J (CME) charts (30min bars...180 days of data) had gaps..so i went Edit --> Delete All Data and Download and a red message appears saying "Download Failed" what am i supposed to do? i purchased the data package this morning... |
| [2017-08-01 17:40:48] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Select Edit >> Delete All Data and Download again. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-01 17:46:21] |
| User71961 - Posts: 144 |
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Software version: 1564 | 2017-08-01 13:44:04 Uses New Spreadsheets | 2017-08-01 13:44:04 Usage end date: 2018-02-28 | 2017-08-01 13:44:04 Enabled for: Advanced Features. | 2017-08-01 13:44:04 Enabled for: Advanced Features 2. | 2017-08-01 13:44:04 Enabled for: Sierra Chart Historical Data Service. | 2017-08-01 13:44:04 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-08-01 13:44:04 Enabled for: INDEXES_DATA_BARCHART | 2017-08-01 13:44:04 Enabled for: CME (Trading Account Required) | 2017-08-01 13:44:04 Enabled for: CBOT (Trading Account Required) | 2017-08-01 13:44:04 Enabled for: COMEX (Trading Account Required) | 2017-08-01 13:44:04 Enabled for: NYMEX (Trading Account Required) | 2017-08-01 13:44:04 Received 1 data feed usernames. | 2017-08-01 13:44:04 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-08-01 13:44:04 Current selected Data/Trading service: TD Ameritrade | 2017-08-01 13:44:04 Chart Update Interval: 500 | 2017-08-01 13:44:04 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-08-01 13:44:04 2017-08-01 13:44:04 Local computer time | 2017-08-01 13:44:04 2017-08-01 17:44:04 Local computer time in UTC | 2017-08-01 13:44:04 2017-08-01 13:44:04 Local computer time in SC Time Zone | 2017-08-01 13:44:04 2017-08-01 13:43:38 Server time in UTC | 2017-08-01 13:44:04 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-08-01 13:44:04 Program path: C:\SierraChart\ | 2017-08-01 13:44:04 Data Files path: C:\SierraChart\Data\ | 2017-08-01 13:44:04 OS Version Number: 6.1 | 2017-08-01 13:44:04 Locale Setting: C | 2017-08-01 13:44:04 Intraday data recording state for symbol 6JU17 is set to download 'Pending'. | 2017-08-01 13:44:17 Reloading all charts with filename: 6JU17.scid | 2017-08-01 13:44:17 HD Request # 50 | Downloading Intraday chart data for 6JU17 to the file 6JU17.scid. Service: cme | 2017-08-01 13:44:17 HD Request # 50 | Download start date-time: 2017-06-06 20:00:00.000 | 2017-08-01 13:44:17 HD Request # 50 | Using server: ds1.sierracharts.com port 10149 | 2017-08-01 13:44:17 Socket (104) | Creating socket. | 2017-08-01 13:44:17 Socket (104) | Connecting to IP: 8.18.161.135. | 2017-08-01 13:44:17 6JU17 [CBV] [M] 240 Min #11 | Reloading chart. | 2017-08-01 13:44:17 6JU17 [CBV] [M] 240 Min #11 | Waiting for historical downloads to complete with the IDs: 51, | 2017-08-01 13:44:17 6JU17 [CBV] [M] 12000 Volume #5 | Reloading chart. | 2017-08-01 13:44:17 6JU17 [CBV] [M] 12000 Volume #5 | Waiting for historical downloads to complete with the IDs: 51, | 2017-08-01 13:44:17 HD Request # 50 | Setting DTC encoding to Binary VLS | 2017-08-01 13:44:17 HD Request # 50 | Sending historical data logon request message. | 2017-08-01 13:44:17 HD Request # 50 | Requesting Intraday data. Start date-time: 2017-06-06 20:00:00. Record interval: 0. Symbol: 6JU17 | 2017-08-01 13:44:17 HD Request # 50 | Decompressing data. | 2017-08-01 13:44:17 6JU17 [CBV] [M] 480 Min #5 | Reloading chart. | 2017-08-01 13:44:17 6JU17 [CBV] [M] 480 Min #5 | Waiting for historical downloads to complete with the IDs: 51, | 2017-08-01 13:44:17 6JU17 [CBV] [M] 30 Min #5 | Reloading chart. | 2017-08-01 13:44:17 6JU17 [CBV] [M] 30 Min #5 | Waiting for historical downloads to complete with the IDs: 51, | 2017-08-01 13:44:17 6JU17 [CBV] [M] 60 Min #5 | Reloading chart. | 2017-08-01 13:44:17 HD Request # 50 | Receiving Intraday data for 6JU17 starting at 2017-06-06 20:05:08 | 2017-08-01 13:44:17 HD Request # 50 | Timestamp of first Intraday data file record written: 2017-06-06 20:05:08 | 2017-08-01 13:44:17 6JU17 [CBV] [M] 60 Min #5 | Waiting for historical downloads to complete with the IDs: 51, | 2017-08-01 13:44:17 6JU17 [CBV] [M] 240 Min #5 | Reloading chart. | 2017-08-01 13:44:17 6JU17 [CBV] [M] 240 Min #5 | Waiting for historical downloads to complete with the IDs: 51, | 2017-08-01 13:44:17 6JU17 [CBV] [M] 30000 Volume #5 | Reloading chart. | 2017-08-01 13:44:17 6JU17 [CBV] [M] 30000 Volume #5 | Waiting for historical downloads to complete with the IDs: 51, | 2017-08-01 13:44:17 6JU17 [CBV] [M] 2000 Volume #5 | Reloading chart. | 2017-08-01 13:44:17 6JU17 [CBV] [M] 2000 Volume #5 | Waiting for historical downloads to complete with the IDs: 51, | 2017-08-01 13:44:17 6JU17 [CBV] [M] 120 Min #5 | Reloading chart. | 2017-08-01 13:44:17 6JU17 [CBV] [M] 120 Min #5 | Waiting for historical downloads to complete with the IDs: 51, | 2017-08-01 13:44:17 6JU17 [CBV] [M] 1 Day #5 | Reloading chart. | 2017-08-01 13:44:17 Socket (104) | Initiating close of socket by core. | 2017-08-01 -596:-31:-23 Socket (104) | Shutdown started. Waiting for graceful close. | 2017-08-01 13:44:17 Socket (104) | Socket gracefully closed by remote side. | 2017-08-01 13:44:17 Socket (104) | Closed. | 2017-08-01 13:44:17 6JU17 [CBV] [M] 1 Day #5 | Waiting for historical downloads to complete with the IDs: 51, | 2017-08-01 13:44:17 HD Request # 50 | Error downloading historical Intraday data for 6JU17. Exception in c_HDDownloadThread::DecompressData. | 2017-08-01 13:44:17 Historical data download thread signaled to stop. | 2017-08-01 13:44:17 HD Request # 50 | Received 44313 records from 2017-06-06 20:05:08 to 2017-06-14 22:44:41 (8.1 days) and wrote 44313 records for 6JU17 | 2017-08-01 13:44:17 Added 223 Time and Sales records to Intraday data file for 6JU17 after download. | 2017-08-01 13:44:17 HD Request # 50 | Intraday download COMPLETE for 6JU17. Completion time: 1s. Unique request ID: 51 | 2017-08-01 13:44:17 Removed historical data download ID 51 | 2017-08-01 13:44:17 Real-time Intraday chart data file updates started for 6JU17 | 2017-08-01 13:44:17 Intraday chart data file opened for 6JU17 | 2017-08-01 13:44:17 6JU17 [CBV] [M] 15 Min #5 | Reloading chart. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 7 Day #5 | Reloading chart. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 240 Min #11 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 240 Min #11 | Reloading chart. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 12000 Volume #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 12000 Volume #5 | Reloading chart. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 480 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 480 Min #5 | Reloading chart. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 30 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 30 Min #5 | Reloading chart. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 60 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 60 Min #5 | Reloading chart. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 240 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 240 Min #5 | Reloading chart. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 30000 Volume #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 30000 Volume #5 | Reloading chart. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 2000 Volume #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 2000 Volume #5 | Reloading chart. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 120 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 120 Min #5 | Reloading chart. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 1 Day #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 1 Day #5 | Reloading chart. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 240 Min #11 | Reloading chart. | 2017-08-01 13:44:18 6JU17 [CBV] [M] 12000 Volume #5 | Reloading chart. | 2017-08-01 13:44:20 6JU17 [CBV] [M] 480 Min #5 | Reloading chart. | 2017-08-01 13:44:20 6JU17 [CBV] [M] 30 Min #5 | Reloading chart. | 2017-08-01 13:44:20 6JU17 [CBV] [M] 60 Min #5 | Reloading chart. | 2017-08-01 13:44:20 6JU17 [CBV] [M] 240 Min #5 | Reloading chart. | 2017-08-01 13:44:20 6JU17 [CBV] [M] 30000 Volume #5 | Reloading chart. | 2017-08-01 13:44:20 6JU17 [CBV] [M] 2000 Volume #5 | Reloading chart. | 2017-08-01 13:44:20 6JU17 [CBV] [M] 120 Min #5 | Reloading chart. | 2017-08-01 13:44:20 6JU17 [CBV] [M] 1 Day #5 | Reloading chart. | 2017-08-01 13:44:20 |
| [2017-08-01 19:44:15] |
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We apologize for the delay. This is the relevant message: HD Request # 50 | Error downloading historical Intraday data for 6JU17. Exception in c_HDDownloadThread::DecompressData. | 2017-08-01 13:44:17 We want you to update to the current version of Sierra Chart following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-01 19:44:38
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