Support Board
Date/Time: Wed, 15 Jan 2025 15:44:40 +0000
Stock symbols
View Count: 1060
| [2017-07-10 12:24:28] |
| User504193 - Posts: 38 |
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I am subscribed to sierra historical data. Is it possible to display chart data for US stocks? I mainly want the DOW 30 stocks?
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| [2017-07-10 17:14:01] |
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Yes. Just open charts for them through File >> Find Symbol. Refer to: Getting Started, Opening Charts and Basic Trading: Open A Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-11 03:46:54] |
| User504193 - Posts: 38 |
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I tried that already and it doesn't find the symbol. For example, how would I show APPL chart? I am not subscribed to real-time service, only historical, but want the chart info so I can extract the data.
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| [2017-07-11 05:23:41] |
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Stock symbols are not listed and have to be manually typed in. The instructions here explain how to do this: Getting Started, Opening Charts and Basic Trading: Open A Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-15 07:25:13] |
| User504193 - Posts: 38 |
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Ok, I typed in the symbol for AAPL and clicked open historical chart, is displayed a blank screen showing downloading data in a blue box. The blue box disappears after some time, but the chart remains blank. I checked the message box and it says subscribing to realtime market data is not supported. I've stated twice in this post that I am only subscribed to historical data, but you keep insinuating that it is possible to display a chart for a stock. Can you advise please??
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| [2017-07-17 03:50:39] |
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It sounds like there is a connectivity problem. If you are getting a blank chart, then go to that chart and select Edit >> Delete All Data and Download. And then provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For reference here are the instructions: Sierra Chart Historical Data Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-17 03:51:25
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| [2017-07-17 04:20:48] |
| User504193 - Posts: 38 |
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Hi, message log as below for APPL. I have a blank screen after this has been completed. I followed the instructions as requested. Please advise. Thankyou. Reading Internal Order ID file. | 2017-07-17 06:18:56 Reading Trade Orders file. | 2017-07-17 06:18:56 Reading Trade Positions file. | 2017-07-17 06:18:56 Software version: 1518 | 2017-07-17 06:18:56 Uses New Spreadsheets | 2017-07-17 06:18:56 Usage end date: 2017-11-17 | 2017-07-17 06:18:56 Enabled for: Advanced Features. | 2017-07-17 06:18:56 Enabled for: Advanced Features 2. | 2017-07-17 06:18:56 Enabled for: Sierra Chart Historical Data Service. | 2017-07-17 06:18:56 Allow Support for Sierra Chart Data Feeds is disabled. | 2017-07-17 06:18:56 Current selected Data/Trading service: SC Data - All Services | 2017-07-17 06:18:56 Chart Update Interval: 500 | 2017-07-17 06:18:56 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2017-07-17 06:18:56 2017-07-17 06:19:00 Local computer time | 2017-07-17 06:18:56 2017-07-17 04:19:00 Local computer time in UTC | 2017-07-17 06:18:56 2017-07-17 06:19:00 Local computer time in SC Time Zone | 2017-07-17 06:18:56 2017-07-17 04:18:57 Server time in UTC | 2017-07-17 06:18:56 Local computer UTC time and Server UTC time difference: 2 seconds. | 2017-07-17 06:18:56 Program path: C:\SierraChart\ | 2017-07-17 06:18:56 Data Files path: C:\SierraChart\Data\ | 2017-07-17 06:18:56 OS Version Number: 6.2 | 2017-07-17 06:18:56 Locale Setting: C | 2017-07-17 06:18:56 Created the DTC Protocol server. | 2017-07-17 06:18:56 DTC Protocol Server listening on port 11099. | 2017-07-17 06:18:56 Created the DTC Protocol historical data server. | 2017-07-17 06:18:56 HD Server Manager | Listening on port 11098 | 2017-07-17 06:18:56 Checking for new symbol settings for service code scdataallservices | 2017-07-17 06:18:56 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-07-17 06:18:56 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-07-17 06:19:02 SC Data - All Services | Connected to data server. | 2017-07-17 06:19:04 Symbol settings are up-to-date for scdataallservices | 2017-07-17 06:19:04 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-07-17 06:19:09 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-07-17 06:19:09 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-07-17 06:19:09 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-17 06:19:09 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-07-17 06:19:09 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-07-17 06:19:10 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event | 2017-07-17 06:19:10 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-07-17 06:19:10 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-17 06:19:10 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-07-17 06:19:10 APPL Daily #1 | Reloading chart. | 2017-07-17 06:19:12 'Allow Support for Sierra Chart Data Feeds' is disabled. The ???? pattern/symbol will not use the SC Exchange Data Feed. | 2017-07-17 06:19:13 SC Data - All Services | Starting real-time market data updates for: APPL. ID: 1 | 2017-07-17 06:19:13 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: APPL | 2017-07-17 06:19:13 SC Data - All Services | Requesting security definition data for: APPL. ID: 1 | 2017-07-17 06:19:13 HD Request # 2 | Downloading Historical Daily chart data for APPL. Starting date: 1967-07-17. Service: equities.us | 2017-07-17 06:19:13 HD Request # 2 | Requesting historical Daily data for APPL starting at 1967-07-16 | 2017-07-17 06:19:13 HTTP connection to ds01.ddfplus.com:80 (5) | Creating socket. | 2017-07-17 06:19:13 HD Request # 2 | Receiving historical Daily data for APPL starting at 2014-07-16 | 2017-07-17 06:19:13 HD Request # 2 | Writing historical Daily data to the file APPL.dly | 2017-07-17 06:19:13 HD Request # 2 | Received 1 record from 2014-07-16 00:00:00 to 2014-07-16 00:00:00 (24.0 hours) and wrote 1 record for APPL | 2017-07-17 06:19:13 HD Request # 2 | Daily download COMPLETE for APPL. Completion time: 0s. Unique request ID: 1 | 2017-07-17 06:19:13 Removed historical data download ID 1 | 2017-07-17 06:19:13 APPL Daily #1 | Reloading chart. | 2017-07-17 06:19:14 HD Request # 3 | Downloading Historical Daily chart data for APPL. Starting date: 1967-07-17. Service: equities.us | 2017-07-17 06:19:20 HD Request # 3 | Requesting historical Daily data for APPL starting at 1967-07-16 | 2017-07-17 06:19:20 HTTP connection to ds01.ddfplus.com:80 (5) | Socket gracefully closed by remote side. | 2017-07-17 06:20:18 HTTP connection to ds01.ddfplus.com:80 (5) | Received socket Close event | 2017-07-17 06:20:18 HTTP connection to ds01.ddfplus.com:80 (5) | Adding bytes from final send buffer from buffered socket: 438 | 2017-07-17 06:20:18 HTTP connection to ds01.ddfplus.com:80 (5) | Initiating close of socket by core. | 2017-07-17 06:20:18 HTTP connection to ds01.ddfplus.com:80 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-17 06:20:18 HTTP connection to ds01.ddfplus.com:80 (5) | Closed. | 2017-07-17 06:20:18 HTTP connection to ds01.ddfplus.com:80 (6) | Creating socket. | 2017-07-17 06:20:18 HD Request # 3 | Receiving historical Daily data for APPL starting at 2014-07-16 | 2017-07-17 06:20:19 HD Request # 3 | Writing historical Daily data to the file APPL.dly | 2017-07-17 06:20:19 HD Request # 3 | Received 1 record from 2014-07-16 00:00:00 to 2014-07-16 00:00:00 (24.0 hours) and wrote 1 record for APPL | 2017-07-17 06:20:19 HD Request # 3 | Daily download COMPLETE for APPL. Completion time: 59s. Unique request ID: 2 | 2017-07-17 06:20:19 Removed historical data download ID 2 | 2017-07-17 06:20:19 HTTP connection to ds01.ddfplus.com:80 (6) | Initiating close of socket by core. | 2017-07-17 06:20:19 HTTP connection to ds01.ddfplus.com:80 (6) | Shutdown started. Waiting for graceful close. | 2017-07-17 06:20:19 HTTP connection to ds01.ddfplus.com:80 (6) | Socket gracefully closed by remote side. | 2017-07-17 06:20:19 HTTP connection to ds01.ddfplus.com:80 (6) | Closed. | 2017-07-17 06:20:19 APPL Daily #1 | Reloading chart. | 2017-07-17 06:20:19 |
| [2017-07-17 05:36:33] |
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This is very very unusual what we see in this Message Log. Are you running any kind of firewall or security software on your system? Other than from Microsoft? If so disable those. And try again. We have never seen anything like this before. You appear to be running some kind of program which is altering the data received from the remote side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-17 05:49:13] |
| User504193 - Posts: 38 |
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I am using standard windows firewall, avast antivirus and windows defender? The only other monitoring device is CC Cleaner. Is it possible I have some kind of trojan on my PC?
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| [2017-07-17 05:50:24] |
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Try disabling this: avast antivirus
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-17 05:50:59] |
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Actually, we just realized what the problem is. Update Sierra Chart to the latest release with Help >> Download Current Version. avast is indeed the problem. But we have worked around this issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-17 07:16:32] |
| User504193 - Posts: 38 |
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Ah excellent. I'll try that.
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| [2017-07-17 08:01:02] |
| User504193 - Posts: 38 |
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Ok, most seem to work now, however I can't display stocks for the German Bourse, mainly the DAX 30 stock symbols, is this possible with Sierra historical data? Or would I have to subscribe to a realtime feed and data exchange?
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| [2017-07-17 15:36:56] |
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For stocks for the German Bourse, use Teletrader or Interactive Brokers: Supported Data and Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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