Support Board
Date/Time: Sat, 23 Nov 2024 23:58:52 +0000
CTS Fix connection problem
View Count: 1561
| [2013-08-28 13:56:02] |
| User85195 - Posts: 60 |
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I'm running Sierra Chart 1016 with CTS Fix simulation data feed. it's supposed to be more stable than the old data feed, but so far I'm very disappointed with it. I've already suffered two disconnections today, and the 2nd one lasted about 15 minutes. when I did get my data feed back, it took an awful long time to update the chart. and the fact was, ever since I switched to CTS Fix, my charts started to take muck longer time to load. my main trading chart loads only 7 days of tick data, it used to be lighting fast with the old data feed, it is generally up and running in less than 5 seconds. but with this new FIX datafeed, it always takes 20-30 seconds, sometimes even longer to load the same chart. this really is not an improvement. and I've also been suffering mysterious disconnections. almost everyday I'll have a disconnection or two, the longest one lasted a whole session. I wasn't able to trade until the next day. I checked with other people who was running CTS T4 with the same simulation data feed. they told me that it was running just fine. I understand that this Fix connection is new and there bound to be problems. I just don't want to suffer technical problems while trading. please fix them and meanwhile, is it possible to switch back to the old data feed? |
| [2013-08-28 16:23:46] |
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The issues you describe would be due to a connectivity problem and/or a server problem neither of which we have any control over. You can use version 997 of Sierra Chart which supports the old CTS T4 interface if you want. To use this version select Help >> Install Previous Version. All we can do is forward this information over to CTS but they will ask for the FIX log file. So we will have to obtain that from you. Please make sure that Global Settings >> Data/Trade Service Settings >> Enable FIX Logging is enabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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