Support Board
Date/Time: Sun, 24 Nov 2024 02:59:27 +0000
Post From: CTS Fix connection problem
| [2013-08-28 16:23:46] |
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The issues you describe would be due to a connectivity problem and/or a server problem neither of which we have any control over. You can use version 997 of Sierra Chart which supports the old CTS T4 interface if you want. To use this version select Help >> Install Previous Version. All we can do is forward this information over to CTS but they will ask for the FIX log file. So we will have to obtain that from you. Please make sure that Global Settings >> Data/Trade Service Settings >> Enable FIX Logging is enabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |