Support Board
Date/Time: Wed, 15 Jan 2025 10:24:20 +0000
Historical data problem/missing data ES
View Count: 607
| [2017-06-19 14:36:09] |
| BenjaminR - Posts: 170 |
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A picture is worth a thousand words, so see attached: http://www.sierrachart.com/image.php?Image=1497882870532.png Upon opening charts this morning, there was missing data between the close of the overnight session and the open of the RTH session. I've restarted, deleted all data and redownloaded several times, and each time more data is missing. For example: in downloading after the 2nd 30 min period, the 1st 30 min. period was absent on the TPO chart. Each successive delete/download/reload results in just a few 'current' prices. There seems to have been other data issues in the overnight, but I have only seen one other ticket similar to mine, so I am submitting this for your awareness, and to help determine that it is not just one user. Moreover, my partner who uses SierraChart in another country has the exact same problem. We both use Open eCry data, but through different brokers. I called the data provider and they have no reported issues. Further, I connect to the same data feed with another platform, and all the data is intact. This seems, in my opinion, to be related to historical data... If you want log files, I will provide. Thank you! |
| [2017-06-19 14:45:01] |
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This is a Gain Capital data feed issue. We are resolving it now. Just give us a few minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-19 14:52:43] |
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The missing data has been restored. Follow through the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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