Support Board
Date/Time: Wed, 15 Jan 2025 10:10:33 +0000
[Locked] - Charts keep disconnecting
View Count: 1251
| [2017-06-18 23:56:33] |
| TekDiver609 - Posts: 20 |
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I'm sending the log because I don't know what it means, but something keeps kicking me out of connection to CQG feed.
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Log.png| [2017-06-18 23:58:25] |
| TekDiver609 - Posts: 20 |
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File attached
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| [2017-06-19 00:01:36] |
| Usermb - Posts: 126 |
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I also have the exact same problem: DTC Client (20) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-06-19 01:58:21 * DTC Client (20) | Initiating close of socket by core. | 2017-06-19 01:58:21 DTC Client (20) | Closed. | 2017-06-19 01:58:21 SC DTC Data | Disconnected from the server. | 2017-06-19 01:58:21 SC DTC Data | Data feed disconnected. Will reconnect in 2 seconds. | 2017-06-19 01:58:21 SC DTC Data | Connecting to the server ds4.sierracharts.com. Port 443 | 2017-06-19 01:58:23 DTC Client (34) | Creating socket. | 2017-06-19 01:58:23 DTC Client (34) | Connecting to IP: 192.81.56.146. | 2017-06-19 01:58:23 DTC Client (34) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-06-19 01:58:44 * DTC Client (34) | Initiating close of socket by core. | 2017-06-19 01:58:44 DTC Client (34) | Closed. | 2017-06-19 01:58:44 SC DTC Data | Disconnected from the server. | 2017-06-19 01:58:44 SC DTC Data | Data feed disconnected. Will reconnect in 2 seconds. | 2017-06-19 01:58:44 SC DTC Data | Connecting to the server ds3.sierracharts.com. Port 10048 | 2017-06-19 01:58:46 DTC Client (35) | Creating socket. | 2017-06-19 01:58:46 DTC Client (35) | Connecting to IP: 65.182.172.42. | 2017-06-19 01:58:46 HTTP connection to ds01.ddfplus.com:80 (7) | Socket gracefully closed by remote side. | 2017-06-19 01:58:47 HTTP connection to ds01.ddfplus.com:80 (7) | Received socket Close event | 2017-06-19 01:58:47 HTTP connection to ds01.ddfplus.com:80 (7) | Initiating close of socket by core. | 2017-06-19 01:58:47 HTTP connection to ds01.ddfplus.com:80 (7) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-19 01:58:47 HTTP connection to ds01.ddfplus.com:80 (7) | Closed. | 2017-06-19 01:58:47 DTC Client (35) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-06-19 01:59:07 * DTC Client (35) | Initiating close of socket by core. | 2017-06-19 01:59:07 DTC Client (35) | Closed. | 2017-06-19 01:59:07 SC DTC Data | Disconnected from the server. | 2017-06-19 01:59:07 SC DTC Data | Data feed disconnected. Will reconnect in 2 seconds. | 2017-06-19 01:59:07 SC DTC Data | Connecting to the server ds4.sierracharts.com. Port 10048 | 2017-06-19 01:59:09 DTC Client (36) | Creating socket. | 2017-06-19 01:59:09 DTC Client (36) | Connecting to IP: 192.81.56.146. | 2017-06-19 01:59:09 DTC Client (36) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-06-19 01:59:30 * DTC Client (36) | Initiating close of socket by core. | 2017-06-19 01:59:30 DTC Client (36) | Closed. | 2017-06-19 01:59:30 SC DTC Data | Disconnected from the server. | 2017-06-19 01:59:30 SC DTC Data | Data feed disconnected. Will reconnect in 2 seconds. | 2017-06-19 01:59:30 SC DTC Data | Connecting to the server ds3.sierracharts.com. Port 10048 | 2017-06-19 01:59:32 DTC Client (38) | Creating socket. | 2017-06-19 01:59:32 DTC Client (38) | Connecting to IP: 65.182.172.42. | 2017-06-19 01:59:32 DTC Client (38) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-06-19 01:59:53 * DTC Client (38) | Initiating close of socket by core. | 2017-06-19 01:59:53 DTC Client (38) | Closed. | 2017-06-19 01:59:53 SC DTC Data | Disconnected from the server. | 2017-06-19 01:59:53 SC DTC Data | Data feed disconnected. Will reconnect in 2 seconds. | 2017-06-19 01:59:53 SC DTC Data | Connecting to the server ds4.sierracharts.com. Port 10048 | 2017-06-19 01:59:55 DTC Client (39) | Creating socket. | 2017-06-19 01:59:55 DTC Client (39) | Connecting to IP: 192.81.56.146. | 2017-06-19 01:59:55 DTC Client (39) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-06-19 02:00:16 * DTC Client (39) | Initiating close of socket by core. | 2017-06-19 02:00:16 DTC Client (39) | Closed. | 2017-06-19 02:00:16 SC DTC Data | Disconnected from the server. | 2017-06-19 02:00:16 SC DTC Data | Data feed disconnected. Will reconnect in 2 seconds. | 2017-06-19 02:00:16 SC DTC Data | Connecting to the server ds3.sierracharts.com. Port 10048 | 2017-06-19 02:00:18 DTC Client (40) | Creating socket. | 2017-06-19 02:00:18 DTC Client (40) | Connecting to IP: 65.182.172.42. | 2017-06-19 02:00:18 DTC Client (40) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-06-19 02:00:39 * DTC Client (40) | Initiating close of socket by core. | 2017-06-19 02:00:39 DTC Client (40) | Closed. | 2017-06-19 02:00:39 SC DTC Data | Disconnected from the server. | 2017-06-19 02:00:39 SC DTC Data | Data feed disconnected. Will reconnect in 2 seconds. | 2017-06-19 02:00:39 |
| [2017-06-19 00:38:22] |
| John M - Posts: 171 |
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same here. DTC Client cycling.
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| [2017-06-19 00:39:44] |
| User969266 - Posts: 2 |
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same issue please update us on your timeline to improved server performance on gc
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| [2017-06-19 00:44:44] |
| NCooley - Posts: 20 |
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SAME HERE !! whats going on Sierra charts???
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| [2017-06-19 00:44:47] |
| remynz - Posts: 17 |
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Same here, looks like this is an issue for everyone, im sure they will fix this soon :)
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| [2017-06-19 00:47:15] |
| User716661 - Posts: 13 |
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Same issue with Transact, everything works fine with Rithmic though
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| [2017-06-19 00:52:53] |
| cmet - Posts: 580 |
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Same SC DTC Data | Disconnected from the server. | 2017-06-18 17:51:49 SC DTC Data | Data feed disconnected. Will reconnect in 2 seconds. | 2017-06-18 17:51:49 CQG as well |
| [2017-06-19 01:01:37] |
| 4646ed - Posts: 230 |
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same here with bitcoin, price data cycles, and cant even get market depth,over an hour now have sent message log for analysis Date Time Of Last Edit: 2017-06-19 01:07:58
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| [2017-06-19 01:54:11] |
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There was a problem with the Sierra Chart provided data feeds which includes Forex/CFD, market statistics and crypto currency data. This is now resolved. I'm sending the log because I don't know what it means, but something keeps kicking me out of connection to CQG feed. This is definitely not true. If the Sierra Chart server has a problem it has zero effect on the connection to CQG.Same issue with Transact, everything works fine with Rithmic though The connection to TransAct was not affected, only the Forex/CFD, market statistics and crypto currency data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-19 01:55:43
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| [2017-06-19 01:59:48] |
| TekDiver609 - Posts: 20 |
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Thanks Sierra, issue solved
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| [2017-06-19 09:49:59] |
| GPST10 - Posts: 139 |
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Multiple disconnects here as well
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| [2017-06-19 09:53:43] |
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Multiple disconnects here as well In regards to post #14, start a new Support Request.We see you are using CQG. We have no idea what the problem is in your case. Most likely it is totally unrelated. Actually it would have to be. And also provide a copy of the Message Log. We are locking this thread now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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