Support Board
Date/Time: Tue, 14 Jan 2025 23:10:10 +0000
Constant "download Failed" messages, Message Log enclosed
View Count: 949
| [2017-05-25 18:26:52] |
| ilcaa - Posts: 9 |
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newbie on trial for SC... it was working fine this morning, i deleted the data files in my Data folder since i was just testing, the download data stopped working. I have a green connection box, DF:0 ST:0. here is the Message Log Reading Internal Order ID file. | 2017-05-25 14:21:50 Reading Trade Orders file. | 2017-05-25 14:21:50 Reading Trade Positions file. | 2017-05-25 14:21:50 Listening on UDP port 22903. | 2017-05-25 14:21:50 Software version: 1561 | 2017-05-25 14:21:50 Uses New Spreadsheets | 2017-05-25 14:21:50 Usage end date: 2017-06-09 | 2017-05-25 14:21:50 Enabled for: Advanced Features. | 2017-05-25 14:21:50 Enabled for: Advanced Features 2. | 2017-05-25 14:21:50 Enabled for: Sierra Chart Historical Data Service. | 2017-05-25 14:21:50 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-05-25 14:21:50 Current selected Data/Trading service: SC Data - All Services | 2017-05-25 14:21:50 Chart Update Interval: 500 | 2017-05-25 14:21:50 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-05-25 14:21:50 2017-05-25 14:21:52 Local computer time | 2017-05-25 14:21:50 2017-05-25 18:21:52 Local computer time in UTC | 2017-05-25 14:21:50 2017-05-25 14:21:52 Local computer time in SC Time Zone | 2017-05-25 14:21:50 2017-05-25 18:21:48 Server time in UTC | 2017-05-25 14:21:50 Local computer UTC time and Server UTC time difference: 4 seconds. | 2017-05-25 14:21:50 Program path: C:\SierraChart\ | 2017-05-25 14:21:50 Data Files path: C:\SierraChart\Data\ | 2017-05-25 14:21:50 OS Version Number: 6.1 | 2017-05-25 14:21:50 Locale Setting: C | 2017-05-25 14:21:50 Checking for new symbol settings for service code scdataallservices | 2017-05-25 14:21:50 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-05-25 14:21:50 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 5.9.8.236. | 2017-05-25 14:21:50 Symbol settings are up-to-date for scdataallservices | 2017-05-25 14:21:56 SC Data - All Services | Connected to data server. | 2017-05-25 14:21:57 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-05-25 14:22:02 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-05-25 14:22:02 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-05-25 14:22:02 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-05-25 14:22:02 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-05-25 14:22:02 The above has been sent to support. | 2017-05-25 14:22:35 * HTTP connection to www.sierrachart.com:80 (4) | Creating socket. | 2017-05-25 14:22:35 HTTP connection to www.sierrachart.com:80 (4) | Connecting to IP: 5.9.8.236. | 2017-05-25 14:22:35 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2017-05-25 14:22:35 HTTP connection to www.sierrachart.com:80 (4) | Socket gracefully closed by remote side. | 2017-05-25 14:22:40 HTTP connection to www.sierrachart.com:80 (4) | Received socket Close event | 2017-05-25 14:22:40 HTTP connection to www.sierrachart.com:80 (4) | Initiating close of socket by core. | 2017-05-25 14:22:40 HTTP connection to www.sierrachart.com:80 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-05-25 14:22:40 HTTP connection to www.sierrachart.com:80 (4) | Closed. | 2017-05-25 14:22:40 |
| [2017-05-25 19:21:14] |
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There is nothing unusual in this particular Message Log. Open a chart and then post a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-25 19:43:11] |
| ilcaa - Posts: 9 |
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Reading Internal Order ID file. | 2017-05-25 15:40:59 Reading Trade Orders file. | 2017-05-25 15:40:59 Reading Trade Positions file. | 2017-05-25 15:40:59 Listening on UDP port 22903. | 2017-05-25 15:40:59 Software version: 1561 | 2017-05-25 15:40:59 Uses New Spreadsheets | 2017-05-25 15:40:59 Usage end date: 2017-06-09 | 2017-05-25 15:40:59 Enabled for: Advanced Features. | 2017-05-25 15:40:59 Enabled for: Advanced Features 2. | 2017-05-25 15:40:59 Enabled for: Sierra Chart Historical Data Service. | 2017-05-25 15:40:59 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-05-25 15:40:59 Current selected Data/Trading service: SC Data - All Services | 2017-05-25 15:40:59 Chart Update Interval: 500 | 2017-05-25 15:40:59 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-05-25 15:40:59 2017-05-25 15:41:01 Local computer time | 2017-05-25 15:40:59 2017-05-25 19:41:01 Local computer time in UTC | 2017-05-25 15:40:59 2017-05-25 15:41:01 Local computer time in SC Time Zone | 2017-05-25 15:40:59 2017-05-25 19:40:57 Server time in UTC | 2017-05-25 15:40:59 Local computer UTC time and Server UTC time difference: 4 seconds. | 2017-05-25 15:40:59 Program path: C:\SierraChart\ | 2017-05-25 15:40:59 Data Files path: C:\SierraChart\Data\ | 2017-05-25 15:40:59 OS Version Number: 6.1 | 2017-05-25 15:40:59 Locale Setting: C | 2017-05-25 15:40:59 Checking for new symbol settings for service code scdataallservices | 2017-05-25 15:40:59 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-05-25 15:40:59 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 5.9.8.236. | 2017-05-25 15:40:59 Symbol settings are up-to-date for scdataallservices | 2017-05-25 15:41:06 HTTP connection to www.sierrachart.com:80 (4) | Creating socket. | 2017-05-25 15:41:06 HTTP connection to www.sierrachart.com:80 (4) | Connecting to IP: 5.9.8.236. | 2017-05-25 15:41:06 SC Data - All Services | Connected to data server. | 2017-05-25 15:41:06 Received Date-time from server. Delay adjusted UTC Date-time: 2017-05-25 19:41:03.107. Round-trip delay: 00:00:00.183 | 2017-05-25 15:41:07 Computer time to server time difference: 00:00:03.720 | 2017-05-25 15:41:07 Successfully set the system Date-time to: 2017-05-25 19:41:03.107 UTC. | 2017-05-25 15:41:07 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-05-25 15:41:07 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-05-25 15:41:07 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-05-25 15:41:07 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-05-25 15:41:07 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-05-25 15:41:07 HTTP connection to www.sierrachart.com:80 (4) | Socket gracefully closed by remote side. | 2017-05-25 15:41:08 HTTP connection to www.sierrachart.com:80 (4) | Received socket Close event | 2017-05-25 15:41:08 HTTP connection to www.sierrachart.com:80 (4) | Initiating close of socket by core. | 2017-05-25 15:41:08 HTTP connection to www.sierrachart.com:80 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-05-25 15:41:08 HTTP connection to www.sierrachart.com:80 (4) | Closed. | 2017-05-25 15:41:08 SPY Daily #1 | Reloading chart. | 2017-05-25 15:41:09 SPY Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPY.dly | 2017-05-25 15:41:09 SC Data - All Services | Starting real-time market data updates for: SPY. ID: 1 | 2017-05-25 15:41:10 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: SPY | 2017-05-25 15:41:10 SC Data - All Services | Requesting security definition data for: SPY. ID: 1 | 2017-05-25 15:41:10 HD Request # 2 | Downloading Historical Daily chart data for SPY. Starting date: 1967-05-26. Service: equities.us | 2017-05-25 15:41:10 HD Request # 2 | Error downloading historical Daily data for SPY. Not downloading any data. Maximum downloads exceeded for the day. Limit: 200 | 2017-05-25 15:41:10 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for SPY | 2017-05-25 15:41:10 HD Request # 2 | Daily download COMPLETE for SPY. Completion time: 0s. Unique request ID: 1 | 2017-05-25 15:41:10 Removed historical data download ID 1 | 2017-05-25 15:41:10 SPY Daily #1 | Reloading chart. | 2017-05-25 15:41:10 SPY Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPY.dly | 2017-05-25 15:41:10 |
| [2017-05-25 19:52:21] |
| ilcaa - Posts: 9 |
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Here is a gif video hopefully you can see something. I deleted every .dly from my Data folder, i just went to my recycle bin and restored the original SPY which charts but cant download data.. i there a factory reset button? |
 DownloadFailed.gif / V - Attached On 2017-05-25 19:49:42 UTC - Size: 651.73 KB - 270 views |
| [2017-05-26 04:56:53] |
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Since you are on a trial account you have exceeded the maximum number of historical daily data requests per day: HD Request # 2 | Error downloading historical Daily data for SPY. Not downloading any data. Maximum downloads exceeded for the day. Limit: 200 | 2017-05-25 15:41:10
A paid account has a much higher limit. These limits are explained here: Sierra Chart Historical Data Service: Introduction Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-26 15:34:40] |
| ilcaa - Posts: 9 |
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thanks, for the help
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