Support Board
Date/Time: Wed, 15 Jan 2025 05:40:27 +0000
Post From: Constant "download Failed" messages, Message Log enclosed
| [2017-05-25 18:26:52] |
| ilcaa - Posts: 9 |
|
newbie on trial for SC... it was working fine this morning, i deleted the data files in my Data folder since i was just testing, the download data stopped working. I have a green connection box, DF:0 ST:0. here is the Message Log Reading Internal Order ID file. | 2017-05-25 14:21:50 Reading Trade Orders file. | 2017-05-25 14:21:50 Reading Trade Positions file. | 2017-05-25 14:21:50 Listening on UDP port 22903. | 2017-05-25 14:21:50 Software version: 1561 | 2017-05-25 14:21:50 Uses New Spreadsheets | 2017-05-25 14:21:50 Usage end date: 2017-06-09 | 2017-05-25 14:21:50 Enabled for: Advanced Features. | 2017-05-25 14:21:50 Enabled for: Advanced Features 2. | 2017-05-25 14:21:50 Enabled for: Sierra Chart Historical Data Service. | 2017-05-25 14:21:50 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-05-25 14:21:50 Current selected Data/Trading service: SC Data - All Services | 2017-05-25 14:21:50 Chart Update Interval: 500 | 2017-05-25 14:21:50 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-05-25 14:21:50 2017-05-25 14:21:52 Local computer time | 2017-05-25 14:21:50 2017-05-25 18:21:52 Local computer time in UTC | 2017-05-25 14:21:50 2017-05-25 14:21:52 Local computer time in SC Time Zone | 2017-05-25 14:21:50 2017-05-25 18:21:48 Server time in UTC | 2017-05-25 14:21:50 Local computer UTC time and Server UTC time difference: 4 seconds. | 2017-05-25 14:21:50 Program path: C:\SierraChart\ | 2017-05-25 14:21:50 Data Files path: C:\SierraChart\Data\ | 2017-05-25 14:21:50 OS Version Number: 6.1 | 2017-05-25 14:21:50 Locale Setting: C | 2017-05-25 14:21:50 Checking for new symbol settings for service code scdataallservices | 2017-05-25 14:21:50 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-05-25 14:21:50 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 5.9.8.236. | 2017-05-25 14:21:50 Symbol settings are up-to-date for scdataallservices | 2017-05-25 14:21:56 SC Data - All Services | Connected to data server. | 2017-05-25 14:21:57 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-05-25 14:22:02 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-05-25 14:22:02 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-05-25 14:22:02 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-05-25 14:22:02 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-05-25 14:22:02 The above has been sent to support. | 2017-05-25 14:22:35 * HTTP connection to www.sierrachart.com:80 (4) | Creating socket. | 2017-05-25 14:22:35 HTTP connection to www.sierrachart.com:80 (4) | Connecting to IP: 5.9.8.236. | 2017-05-25 14:22:35 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2017-05-25 14:22:35 HTTP connection to www.sierrachart.com:80 (4) | Socket gracefully closed by remote side. | 2017-05-25 14:22:40 HTTP connection to www.sierrachart.com:80 (4) | Received socket Close event | 2017-05-25 14:22:40 HTTP connection to www.sierrachart.com:80 (4) | Initiating close of socket by core. | 2017-05-25 14:22:40 HTTP connection to www.sierrachart.com:80 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-05-25 14:22:40 HTTP connection to www.sierrachart.com:80 (4) | Closed. | 2017-05-25 14:22:40 |