Support Board
Date/Time: Tue, 14 Jan 2025 11:54:56 +0000
First Instance non connecting (but 2nd instance is)
View Count: 894
| [2017-05-20 11:25:32] |
| RonW - Posts: 105 |
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From the Log: CQG WebAPI | Market data logon unsuccessful. Server message: Trade routing is not available now. Contact customer support for assistance. | 2017-05-20 07:20:11 * I sent the whole log. I do not use CQG through Sierra for Trade Routing. I only use it for charting. I do not understand why it will not connect. I have a 2nd instance open, which appears to have connected ok. |
| [2017-05-20 11:40:19] |
| RonW - Posts: 105 |
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just a picture on my desktop showing first instance on left disconnected and second instance on right connected
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 Image 1.png / V - Attached On 2017-05-20 11:39:07 UTC - Size: 356.67 KB - 239 views |
| [2017-05-20 11:44:08] |
| RonW - Posts: 105 |
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What I did before this happened: I opened Sierra early on Saturday morning. I learned how to create weekly charts of day session only data. I did it first on an oil chart, converting a historical chart to intraday bar only 7-0-0 and it worked fine Next a historical S&P chart. Here I noticed the data file only went back to November 2016. I changed that back to November 2012, and made the other changes to convert it to a weekly chart of day session only. That data never downloaded and I disconnected. |
| [2017-05-20 16:34:01] |
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That error message is from CQG. The other instance you are referring to is a sub instance which will always be able to connect to the main instance. Contact your broker about this if you continue to encounter this Sunday evening: CQG WebAPI | Market data logon unsuccessful. Server message: Trade routing is not available now. Contact customer support for assistance. | 2017-05-20 07:20:11 * Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-20 16:34:23
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| [2017-05-20 17:00:11] |
| Rexz - Posts: 22 |
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If it is any help I can't connect to CQG through Sierra charts today. My broker is AMP Futures. They must be doing maitenance or it might be down.
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