Support Board
Date/Time: Mon, 24 Feb 2025 19:40:46 +0000
not getting real time data feed
View Count: 849
| [2017-05-01 16:17:36] |
| User633898 - Posts: 28 |
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Hi, I am not able to get real time data feed. Though there are sufficient fund in account, I was prompt with the following: The following market data account was not automatically extended due to Insufficient Balance: Sierra Chart Exchange Data Feed Real-time data connection 1 Can you help to see what is wrong and what need to be done. Thanks Alex Choi |
| [2017-05-01 16:47:50] |
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The market data feed on your account is currently active. Make sure you connect Sierra Chart to your Interactive Brokers account at the beginning of the month. Refer to: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#ConnectingOnlyOnceAMonthToTradingAccount Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-01 16:48:43
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| [2021-03-22 02:56:49] |
| User633898 - Posts: 28 |
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I have reconnect Sierra Chart to IB, still not working. Please see what has gone wrong. Thanks |
| [2021-03-22 03:00:23] |
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Tell us one symbol you are not receiving real-time data for. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-22 07:01:47] |
| User633898 - Posts: 28 |
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hsi
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| [2021-03-22 12:53:15] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-22 17:36:43] |
| User633898 - Posts: 28 |
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Software version: 2239 64-bit | 2021-03-23 01:26:41.266 Primary Thread ID: 43808 | 2021-03-23 01:26:41.266 Usage end date: 2021-06-18 | 2021-03-23 01:26:41.266 Enabled for: Sierra Chart Historical Data Service. | 2021-03-23 01:26:41.266 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-03-23 01:26:41.266 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-03-23 01:26:41.266 Enabled for: Delayed Denali Exchange Data Feed. | 2021-03-23 01:26:41.266 Enabled for exchange: Hong Kong Futures Exchange | 2021-03-23 01:26:41.266 Enabled for exchange: Euronext Equities Delayed | 2021-03-23 01:26:41.266 Enabled for exchange2: CME (Trading Account Required) | 2021-03-23 01:26:41.266 Enabled for exchange2: CBOT (Trading Account Required) | 2021-03-23 01:26:41.266 Enabled for exchange2: COMEX (Trading Account Required) | 2021-03-23 01:26:41.266 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-03-23 01:26:41.266 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-23 01:26:41.266 Current selected Data/Trading service: SC Data - All Services | 2021-03-23 01:26:41.266 Custom symbol settings values: disabled | 2021-03-23 01:26:41.266 Chart Update Interval: 500 | 2021-03-23 01:26:41.266 Intraday Data Storage Time Unit: 0 | 2021-03-23 01:26:41.266 Time Zone: +08:00:00 (HKT+08) | 2021-03-23 01:26:41.266 2021-03-22 17:26:41 Local computer time in UTC | 2021-03-23 01:26:41.266 2021-03-23 01:26:41 Local computer time in SC Time Zone | 2021-03-23 01:26:41.266 2021-03-22 12:50:45 Server time in UTC | 2021-03-23 01:26:41.266 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-03-23 01:26:41.266 Program path: C:\SierraChart\ | 2021-03-23 01:26:41.266 Data Files path: C:\SierraChart\Data\ | 2021-03-23 01:26:41.266 OS Version Number: 10.0 | 2021-03-23 01:26:41.267 Locale Setting: C | 2021-03-23 01:26:41.267 DLLs: RC_Advance_2a.dll, RC_Advance_2a_64.dll, RC_Advance_2b.dll, RC_Advance_2b_64.dll, RC_Advance_3.dll, RC_Advance_3_64.dll, RC_Advance_bundle.dll, RC_Advance_bundle_64.dll, RC_Filter_A_64.dll, RC_HSI_Arrow.dll, RC_HSI_Arrow_64.dll, RC_HSI_Diamond.dll, RC_HSI_Diamond_64.dll, RC_HSI_Full_Day.dll, RC_HSI_Full_Day_64.dll, RC_HSI_Line.dll, RC_HSI_Line_64.dll, RC_OF_Intermediate.dll, RC_OF_Intermediate_64.dll, RC_OF_Master_Bar.dll, RC_OF_Master_Bar_64.dll, RC_OF_Master_bundle.dll, RC_OF_Master_bundle_64.dll, RC_OF_Master_Line.dll | 2021-03-23 01:26:41.268 Allowed protected custom studies: RC_OF_HSI | 2021-03-23 01:26:41.268 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10048 | 2021-03-23 01:26:43.815 DTC Client socket (1) | Creating socket. | 2021-03-23 01:26:43.816 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-23 01:26:43.816 DTC Client socket (1) | Connecting to IP: 8.18.161.133. | 2021-03-23 01:26:43.816 SC Data - All Services | Network connection to server complete. | 2021-03-23 01:26:44.025 SC Data - All Services | Starting socket receive thread. | 2021-03-23 01:26:44.025 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-03-23 01:26:44.025 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-03-23 01:26:44.215 SC Data - All Services | Sending logon request message. | 2021-03-23 01:26:44.215 SC Data - All Services | Received logon response. | 2021-03-23 01:26:44.549 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-03-23 01:26:44.549 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-03-23 01:26:44.549 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-03-23 01:26:44.549 SC Data - All Services | Waiting for socket receive thread to end | 2021-03-23 01:26:44.549 DTC Client socket (1) | CloseSocket call. | 2021-03-23 01:26:44.550 SC Data - All Services | Disconnected from the server. | 2021-03-23 01:26:44.550 SC Data - All Services | Data feed disconnected. Will reconnect in 5 seconds. | 2021-03-23 01:26:44.550 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-23 01:26:44.550 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-23 01:26:44.733 DTC Client socket (1) | Closed. | 2021-03-23 01:26:44.733 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2021-03-23 01:26:49.554 DTC Client socket (1) | Creating socket. | 2021-03-23 01:26:49.554 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-23 01:26:49.554 DTC Client socket (1) | Connecting to IP: 8.18.161.135. | 2021-03-23 01:26:49.554 SC Data - All Services | Network connection to server complete. | 2021-03-23 01:26:49.840 SC Data - All Services | Starting socket receive thread. | 2021-03-23 01:26:49.840 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-03-23 01:26:49.840 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-03-23 01:26:50.050 SC Data - All Services | Sending logon request message. | 2021-03-23 01:26:50.050 SC Data - All Services | Received logon response. | 2021-03-23 01:26:50.349 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-03-23 01:26:50.349 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-03-23 01:26:50.349 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-03-23 01:26:50.349 SC Data - All Services | Waiting for socket receive thread to end | 2021-03-23 01:26:50.349 DTC Client socket (1) | CloseSocket call. | 2021-03-23 01:26:50.350 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-23 01:26:50.350 SC Data - All Services | Disconnected from the server. | 2021-03-23 01:26:50.350 SC Data - All Services | Data feed disconnected. Will reconnect in 5 seconds. | 2021-03-23 01:26:50.350 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-23 01:26:50.534 DTC Client socket (1) | Closed. | 2021-03-23 01:26:50.534 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 443 | 2021-03-23 01:26:55.326 DTC Client socket (1) | Creating socket. | 2021-03-23 01:26:55.327 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-23 01:26:55.327 DTC Client socket (1) | Connecting to IP: 8.18.161.133. | 2021-03-23 01:26:55.327 SC Data - All Services | Network connection to server complete. | 2021-03-23 01:26:55.515 SC Data - All Services | Starting socket receive thread. | 2021-03-23 01:26:55.515 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-03-23 01:26:55.515 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-03-23 01:26:55.732 SC Data - All Services | Sending logon request message. | 2021-03-23 01:26:55.732 SC Data - All Services | Received logon response. | 2021-03-23 01:26:56.028 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-03-23 01:26:56.028 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-03-23 01:26:56.028 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-03-23 01:26:56.028 SC Data - All Services | Waiting for socket receive thread to end | 2021-03-23 01:26:56.028 DTC Client socket (1) | CloseSocket call. | 2021-03-23 01:26:56.028 SC Data - All Services | Disconnected from the server. | 2021-03-23 01:26:56.028 SC Data - All Services | Data feed disconnected. Will reconnect in 5 seconds. | 2021-03-23 01:26:56.028 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-23 01:26:56.028 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-23 01:26:56.213 DTC Client socket (1) | Closed. | 2021-03-23 01:26:56.213 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2021-03-23 01:27:01.036 DTC Client socket (1) | Creating socket. | 2021-03-23 01:27:01.037 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-23 01:27:01.037 DTC Client socket (1) | Connecting to IP: 8.18.161.135. | 2021-03-23 01:27:01.037 SC Data - All Services | Network connection to server complete. | 2021-03-23 01:27:01.221 SC Data - All Services | Starting socket receive thread. | 2021-03-23 01:27:01.221 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-03-23 01:27:01.221 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-03-23 01:27:01.436 SC Data - All Services | Sending logon request message. | 2021-03-23 01:27:01.436 SC Data - All Services | Received logon response. | 2021-03-23 01:27:02.171 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-03-23 01:27:02.171 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-03-23 01:27:02.171 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-03-23 01:27:02.171 SC Data - All Services | Waiting for socket receive thread to end | 2021-03-23 01:27:02.171 DTC Client socket (1) | CloseSocket call. | 2021-03-23 01:27:02.172 SC Data - All Services | Disconnected from the server. | 2021-03-23 01:27:02.172 SC Data - All Services | Data feed disconnected. Will reconnect in 5 seconds. | 2021-03-23 01:27:02.172 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-23 01:27:02.172 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-23 01:27:02.353 DTC Client socket (1) | Closed. | 2021-03-23 01:27:02.353 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 443 | 2021-03-23 01:27:07.193 DTC Client socket (1) | Creating socket. | 2021-03-23 01:27:07.194 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-23 01:27:07.194 DTC Client socket (1) | Connecting to IP: 8.18.161.133. | 2021-03-23 01:27:07.194 SC Data - All Services | Network connection to server complete. | 2021-03-23 01:27:07.383 SC Data - All Services | Starting socket receive thread. | 2021-03-23 01:27:07.383 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-03-23 01:27:07.383 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-03-23 01:27:07.598 SC Data - All Services | Sending logon request message. | 2021-03-23 01:27:07.598 SC Data - All Services | Received logon response. | 2021-03-23 01:27:08.310 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-03-23 01:27:08.310 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-03-23 01:27:08.311 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-03-23 01:27:08.311 SC Data - All Services | Waiting for socket receive thread to end | 2021-03-23 01:27:08.311 DTC Client socket (1) | CloseSocket call. | 2021-03-23 01:27:08.311 SC Data - All Services | Disconnected from the server. | 2021-03-23 01:27:08.311 SC Data - All Services | Data feed disconnected. Will reconnect in 5 seconds. | 2021-03-23 01:27:08.311 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-23 01:27:08.311 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-23 01:27:08.498 DTC Client socket (1) | Closed. | 2021-03-23 01:27:08.498 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2021-03-23 01:27:13.306 DTC Client socket (1) | Creating socket. | 2021-03-23 01:27:13.306 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-23 01:27:13.306 DTC Client socket (1) | Connecting to IP: 8.18.161.135. | 2021-03-23 01:27:13.306 SC Data - All Services | Network connection to server complete. | 2021-03-23 01:27:13.496 SC Data - All Services | Starting socket receive thread. | 2021-03-23 01:27:13.496 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-03-23 01:27:13.496 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-03-23 01:27:13.697 SC Data - All Services | Sending logon request message. | 2021-03-23 01:27:13.697 SC Data - All Services | Received logon response. | 2021-03-23 01:27:14.000 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-03-23 01:27:14.000 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-03-23 01:27:14.000 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-03-23 01:27:14.000 SC Data - All Services | Waiting for socket receive thread to end | 2021-03-23 01:27:14.000 DTC Client socket (1) | CloseSocket call. | 2021-03-23 01:27:14.000 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-23 01:27:14.001 SC Data - All Services | Disconnected from the server. | 2021-03-23 01:27:14.001 SC Data - All Services | Data feed disconnected. Will reconnect in 5 seconds. | 2021-03-23 01:27:14.001 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-23 01:27:14.184 DTC Client socket (1) | Closed. | 2021-03-23 01:27:14.184 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 443 | 2021-03-23 01:27:19.016 DTC Client socket (1) | Creating socket. | 2021-03-23 01:27:19.016 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-23 01:27:19.016 DTC Client socket (1) | Connecting to IP: 8.18.161.133. | 2021-03-23 01:27:19.016 SC Data - All Services | Network connection to server complete. | 2021-03-23 01:27:19.204 SC Data - All Services | Starting socket receive thread. | 2021-03-23 01:27:19.204 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-03-23 01:27:19.205 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-03-23 01:27:19.409 SC Data - All Services | Sending logon request message. | 2021-03-23 01:27:19.409 SC Data - All Services | Received logon response. | 2021-03-23 01:27:19.706 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-03-23 01:27:19.706 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-03-23 01:27:19.706 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-03-23 01:27:19.706 SC Data - All Services | Waiting for socket receive thread to end | 2021-03-23 01:27:19.706 DTC Client socket (1) | CloseSocket call. | 2021-03-23 01:27:19.707 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-23 01:27:19.707 SC Data - All Services | Disconnected from the server. | 2021-03-23 01:27:19.707 SC Data - All Services | Data feed disconnected. Will reconnect in 5 seconds. | 2021-03-23 01:27:19.707 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-23 01:27:19.910 DTC Client socket (1) | Closed. | 2021-03-23 01:27:19.910 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2021-03-23 01:27:24.704 DTC Client socket (1) | Creating socket. | 2021-03-23 01:27:24.704 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-23 01:27:24.704 DTC Client socket (1) | Connecting to IP: 8.18.161.135. | 2021-03-23 01:27:24.704 SC Data - All Services | Network connection to server complete. | 2021-03-23 01:27:24.892 SC Data - All Services | Starting socket receive thread. | 2021-03-23 01:27:24.892 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-03-23 01:27:24.892 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-03-23 01:27:25.102 SC Data - All Services | Sending logon request message. | 2021-03-23 01:27:25.102 SC Data - All Services | Received logon response. | 2021-03-23 01:27:25.403 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-03-23 01:27:25.403 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-03-23 01:27:25.403 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-03-23 01:27:25.403 SC Data - All Services | Waiting for socket receive thread to end | 2021-03-23 01:27:25.403 DTC Client socket (1) | CloseSocket call. | 2021-03-23 01:27:25.404 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-23 01:27:25.404 SC Data - All Services | Disconnected from the server. | 2021-03-23 01:27:25.404 SC Data - All Services | Data feed disconnected. Will reconnect in 5 seconds. | 2021-03-23 01:27:25.405 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-23 01:27:25.586 DTC Client socket (1) | Closed. | 2021-03-23 01:27:25.586 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10048 | 2021-03-23 01:27:30.406 DTC Client socket (1) | Creating socket. | 2021-03-23 01:27:30.407 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-23 01:27:30.407 DTC Client socket (1) | Connecting to IP: 8.18.161.133. | 2021-03-23 01:27:30.407 SC Data - All Services | Network connection to server complete. | 2021-03-23 01:27:30.597 SC Data - All Services | Starting socket receive thread. | 2021-03-23 01:27:30.597 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-03-23 01:27:30.597 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-03-23 01:27:30.807 SC Data - All Services | Sending logon request message. | 2021-03-23 01:27:30.807 SC Data - All Services | Received logon response. | 2021-03-23 01:27:31.087 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-03-23 01:27:31.087 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-03-23 01:27:31.087 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-03-23 01:27:31.087 SC Data - All Services | Waiting for socket receive thread to end | 2021-03-23 01:27:31.087 DTC Client socket (1) | CloseSocket call. | 2021-03-23 01:27:31.087 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-23 01:27:31.087 SC Data - All Services | Disconnected from the server. | 2021-03-23 01:27:31.087 SC Data - All Services | Data feed disconnected. Will reconnect in 5 seconds. | 2021-03-23 01:27:31.087 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-23 01:27:31.272 DTC Client socket (1) | Closed. | 2021-03-23 01:27:31.272 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2021-03-23 01:27:36.079 DTC Client socket (1) | Creating socket. | 2021-03-23 01:27:36.080 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-23 01:27:36.080 DTC Client socket (1) | Connecting to IP: 8.18.161.135. | 2021-03-23 01:27:36.080 SC Data - All Services | Network connection to server complete. | 2021-03-23 01:27:36.262 SC Data - All Services | Starting socket receive thread. | 2021-03-23 01:27:36.262 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-03-23 01:27:36.262 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-03-23 01:27:36.461 SC Data - All Services | Sending logon request message. | 2021-03-23 01:27:36.461 SC Data - All Services | Received logon response. | 2021-03-23 01:27:37.183 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-03-23 01:27:37.183 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-03-23 01:27:37.183 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-03-23 01:27:37.183 SC Data - All Services | Waiting for socket receive thread to end | 2021-03-23 01:27:37.183 DTC Client socket (1) | CloseSocket call. | 2021-03-23 01:27:37.183 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-23 01:27:37.183 SC Data - All Services | Disconnected from the server. | 2021-03-23 01:27:37.184 SC Data - All Services | Data feed disconnected. Will reconnect in 5 seconds. | 2021-03-23 01:27:37.184 (Message log portion removed) 01:35:39.254 SC Data - All Services | Disconnected from the server. | 2021-03-23 01:35:39.255 SC Data - All Services | Data feed disconnected. Will reconnect in 5 seconds. | 2021-03-23 01:35:39.255 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-23 01:35:39.444 DTC Client socket (1) | Closed. | 2021-03-23 01:35:39.444 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2021-03-23 01:35:44.256 DTC Client socket (1) | Creating socket. | 2021-03-23 01:35:44.257 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-23 01:35:44.257 DTC Client socket (1) | Connecting to IP: 8.18.161.135. | 2021-03-23 01:35:44.257 SC Data - All Services | Network connection to server complete. | 2021-03-23 01:35:44.445 SC Data - All Services | Starting socket receive thread. | 2021-03-23 01:35:44.445 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-03-23 01:35:44.445 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-03-23 01:35:44.649 SC Data - All Services | Sending logon request message. | 2021-03-23 01:35:44.649 SC Data - All Services | Received logon response. | 2021-03-23 01:35:44.949 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-03-23 01:35:44.949 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-03-23 01:35:44.949 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-03-23 01:35:44.949 SC Data - All Services | Waiting for socket receive thread to end | 2021-03-23 01:35:44.949 DTC Client socket (1) | CloseSocket call. | 2021-03-23 01:35:44.949 SC Data - All Services | Disconnected from the server. | 2021-03-23 01:35:44.949 SC Data - All Services | Data feed disconnected. Will reconnect in 5 seconds. | 2021-03-23 01:35:44.949 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-23 01:35:44.949 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-23 01:35:45.132 DTC Client socket (1) | Closed. | 2021-03-23 01:35:45.132 Date Time Of Last Edit: 2021-03-23 09:19:30
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| [2021-03-22 20:29:07] |
| John - SC Support - Posts: 38146 |
|
We see the following: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2
You can only have one system connected to the Sierra Chart Exchange Data Feed at one time, and you are only setup to connect one system to the Denali Exchange Data Feed at one time. The message above is stating that you are already connected on one computer and are trying to connect again on the computer where this log is from. You would need to completely disconnect from the data feed (or exit Sierra Chart) on the one computer before being able to use the data on the other computer. Note that if you want to get data on two different computers for the Denali Exchange Data Feed, then you can do this by paying the Exchange Fees a second time (this is not available for the Sierra Chart Exchange Data Feed). Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-23 05:15:59] |
| User633898 - Posts: 28 |
|
Hi, You are right. My session in the office has not been logged off. My apologies for the trouble. Thanks |
To post a message in this thread, you need to log in with your Sierra Chart account: