Support Board
Date/Time: Mon, 13 Jan 2025 14:40:14 +0000
transact connection problem - log submitted
View Count: 616
| [2017-05-01 15:15:59] |
| User378226 - Posts: 15 |
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This problem happens daily between 9:00AM - 11:00AM EST (sometimes as early as 8:30AM) for the past 7-9 days. I called Transact tech support a few times, and they asked me to contact my ISP, and my ISP says everything works fine. I resolved the issue a few times by re-installing the trading platform and the chart, which would allow me to sign on successfully, but not having much luck today with this work-around, and would love to get some help to get to the bottom of this. |
| [2017-05-01 18:58:05] |
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With a connectivity problem, reinstalling is not going to help at all. If it did it that was only coincidental. There is not anything we can do to help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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