Support Board
Date/Time: Mon, 13 Jan 2025 07:42:27 +0000
Reconnecting Often
View Count: 700
| [2017-04-19 23:08:12] |
| CustomIndicators - Posts: 126 |
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My SC keeps connecting, properly getting the data, working great for a minute, disconnecting and reconnecting. It keeps repeating this cycle. Any idea what would be causing this, and how I may fix it? Attaching a copy of the log. |
 ConstantlyReconnecting.txt - Attached On 2017-04-19 23:07:57 UTC - Size: 297.31 KB - 330 views |
| [2017-04-20 00:46:35] |
| User231754 - Posts: 11 |
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What Version of Sierra Chart are you using? What is your Data Feed? |
| [2017-04-20 01:13:46] |
| CustomIndicators - Posts: 126 |
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Version: 1522 Rithmic |
| [2017-04-20 04:12:45] |
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These are the relevant messages: Rithmic Trading | Message from server: Server Alert: PnL Connection Broken | 2017-04-19 17:01:32 Rithmic Trading | Message from server: Deleting API object. | 2017-04-19 17:01:32 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Closed | 2017-04-19 17:01:32 DTC Client (145) | Socket gracefully closed by remote side. | 2017-04-19 17:01:32 DTC Client (145) | Received socket Close event | 2017-04-19 17:01:32 Rithmic Trading | Message from server: Server Alert: Trading System Connection Closed | 2017-04-19 17:01:32 Rithmic Trading | Message from server: Server Alert: Market Data Connection Closed | 2017-04-19 17:01:32 DTC Client (145) | Initiating close of socket by core. | 2017-04-19 17:01:32 DTC Client (145) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-04-19 17:01:32 DTC Client (145) | Closed. | 2017-04-19 17:01:32 Connection to the external service has been lost. | 2017-04-19 17:01:32 Above are the relevant messages. Specifically the message in bold. Looks like you have a connectivity problem to the Rithmic server. Refer to help topic 1.2: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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