Support Board
Date/Time: Mon, 13 Jan 2025 05:13:17 +0000
can not connect GAIN servers
View Count: 792
| [2017-04-08 14:10:58] |
| User884550 - Posts: 149 |
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Hello, issie started just today, all worked fine on Friday Reading Internal Order ID file. | 2017-04-08 09:37:46 Reading Trade Orders file. | 2017-04-08 09:37:46 Reading Trade Positions file. | 2017-04-08 09:37:46 Listening on UDP port 22903. | 2017-04-08 09:37:46 Software version: 1540 | 2017-04-08 09:37:46 Uses New Spreadsheets | 2017-04-08 09:37:46 Usage end date: 2017-04-20 | 2017-04-08 09:37:46 Enabled for: Advanced Features. | 2017-04-08 09:37:46 Enabled for: Advanced Features 2. | 2017-04-08 09:37:46 Enabled for: Sierra Chart Historical Data Service. | 2017-04-08 09:37:46 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-04-08 09:37:46 Current selected Data/Trading service: GAIN Capital/OEC | 2017-04-08 09:37:46 Chart Update Interval: 500 | 2017-04-08 09:37:46 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-04-08 09:37:46 2017-04-08 16:37:48 Local computer time | 2017-04-08 09:37:46 2017-04-08 13:37:48 Local computer time in UTC | 2017-04-08 09:37:46 2017-04-08 09:37:48 Local computer time in SC Time Zone | 2017-04-08 09:37:46 2017-04-08 13:37:47 Server time in UTC | 2017-04-08 09:37:46 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-04-08 09:37:46 Program path: C:\SierraChart\ | 2017-04-08 09:37:46 Data Files path: C:\SierraChart\Data\ | 2017-04-08 09:37:46 OS Version Number: 6.2 | 2017-04-08 09:37:46 Locale Setting: C | 2017-04-08 09:37:46 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-04-08 10:07:43 GAIN Capital FIX Trading socket (50) | Creating socket. Using TLS 1.2. | 2017-04-08 10:07:43 GAIN Capital FIX Trading socket (50) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-04-08 10:08:03 * GAIN Capital FIX Trading socket (50) | Initiating close of socket by core. | 2017-04-08 10:08:03 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-04-08 10:08:03 GAIN Capital FIX Trading socket (50) | Closed. | 2017-04-08 10:08:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-04-08 10:08:03 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-04-08 10:08:03 GAIN Capital/OEC | Disconnected from the trading server. | 2017-04-08 10:08:03 GAIN Capital/OEC | Disconnected. | 2017-04-08 10:08:03 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-04-08 10:08:03 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-04-08 10:08:06 GAIN Capital FIX Trading socket (52) | Creating socket. Using TLS 1.2. | 2017-04-08 10:08:06 GAIN Capital FIX Trading socket (52) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-04-08 10:08:28 * GAIN Capital FIX Trading socket (52) | Initiating close of socket by core. | 2017-04-08 10:08:28 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-04-08 10:08:28 GAIN Capital FIX Trading socket (52) | Closed. | 2017-04-08 10:08:28 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-04-08 10:08:28 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-04-08 10:08:28 GAIN Capital/OEC | Disconnected from the trading server. | 2017-04-08 10:08:28 GAIN Capital/OEC | Disconnected. | 2017-04-08 10:08:28 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-04-08 10:08:28 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-04-08 10:08:31 GAIN Capital FIX Trading socket (53) | Creating socket. Using TLS 1.2. | 2017-04-08 10:08:31 GAIN Capital FIX Trading socket (53) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-04-08 10:08:52 * GAIN Capital FIX Trading socket (53) | Initiating close of socket by core. | 2017-04-08 10:08:52 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-04-08 10:08:52 GAIN Capital FIX Trading socket (53) | Closed. | 2017-04-08 10:08:52 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-04-08 10:08:52 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-04-08 10:08:52 GAIN Capital/OEC | Disconnected from the trading server. | 2017-04-08 10:08:52 GAIN Capital/OEC | Disconnected. | 2017-04-08 10:08:52 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-04-08 10:08:52 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-04-08 10:08:55 GAIN Capital FIX Trading socket (54) | Creating socket. Using TLS 1.2. | 2017-04-08 10:08:55 GAIN Capital FIX Trading socket (54) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-04-08 10:09:15 * GAIN Capital FIX Trading socket (54) | Initiating close of socket by core. | 2017-04-08 10:09:15 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-04-08 10:09:15 GAIN Capital FIX Trading socket (54) | Closed. | 2017-04-08 10:09:15 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-04-08 10:09:15 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-04-08 10:09:15 GAIN Capital/OEC | Disconnected from the trading server. | 2017-04-08 10:09:15 GAIN Capital/OEC | Disconnected. | 2017-04-08 10:09:16 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-04-08 10:09:16 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-04-08 10:09:19 GAIN Capital FIX Trading socket (55) | Creating socket. Using TLS 1.2. | 2017-04-08 10:09:19 Date Time Of Last Edit: 2017-04-08 22:35:14
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| [2017-04-08 20:09:49] |
| NRGTrader - Posts: 351 |
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Someone else can "officially" answer, but my understanding is Gain servers are "shutdown" until markets resume trading Sunday evening at 1800ET.
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| [2017-04-08 22:43:17] |
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Refer to: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ServerAvailability Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-09 22:10:58] |
| User628 - Posts: 18 |
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Still not connecting
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| [2017-04-09 22:12:20] |
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We are contacting Gain Capital about this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-09 22:22:21] |
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Gain Capital has been contacted. We do apologize for the issue. We are awaiting their response.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-09 23:49:30] |
| avifutures - Posts: 59 |
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Hi, Still cannot connect to Gain Capital. Connection directly via their trader is working fine. Here is Sierrachart relevant log part: GAIN Capital FIX Trading: Sending the Logon message. | 2017-04-10 02:25:07 GAIN Capital FIX Trading | Connected to trading server. | 2017-04-10 02:25:08 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2017-04-10 02:25:08 GAIN Capital FIX Trading: Received a Logout message. Text = Connection closed by request | 2017-04-10 02:25:08 GAIN Capital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2017-04-10 02:25:08 GAIN Capital FIX Trading socket (8) | Initiating close of socket by core. | 2017-04-10 02:25:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-04-10 02:25:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-04-10 02:25:08 GAIN Capital/OEC | Disconnected from the trading server. | 2017-04-10 02:25:08 GAIN Capital FIX Trading socket (8) | Write in progress. Shutdown being delayed. | 2017-04-10 02:25:08 GAIN Capital FAST Data socket (9) | Initiating close of socket by core. | 2017-04-10 02:25:08 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. | 2017-04-10 02:25:08 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2017-04-10 02:25:08 GAIN Capital/OEC | Disconnected. | 2017-04-10 02:25:08 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-04-10 02:25:08 GAIN Capital FIX Trading socket (8) | Socket gracefully closed by remote side. | 2017-04-10 02:25:08 GAIN Capital FIX Trading socket (8) | Write has completed. Shutdown being performed. | 2017-04-10 02:25:08 GAIN Capital FIX Trading socket (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-04-10 02:25:08 GAIN Capital FIX Trading socket (8) | Closed. | 2017-04-10 02:25:08 |
| [2017-04-10 00:06:41] |
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Gain Capital has been notified of this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-10 01:43:11] |
| User75002 - Posts: 117 |
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It looks like the connection has been restored, but I am getting a "download failed" when trying to refresh data to remove the gap in price.
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| [2017-04-10 03:06:23] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-10 03:20:20] |
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We apologize for this issue. There was an incorrect code set on the Gain Capital data. This has been corrected. We want you to follow through the instructions here to re-download the missing data: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart Be sure to follow the step to update the symbol settings first. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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