Support Board
Date/Time: Sun, 12 Jan 2025 23:50:45 +0000
Download Failed message on daily charts
View Count: 1194
| [2017-03-19 16:09:11] |
| User363976 - Posts: 2 |
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Hi, I am currently conducting a trial of Sierra Chart. On Friday I successfully set up a chart book with both intraday (e.g. 60 min) and historic (1 day) charts. However today (Sunday) when I try and upload new futures symbols (e.g. ZWK17) I am getting "Download Failed" on the daily chart, even though the intraday charts work fine. The daily historic chart remains blank. When I go back to symbols that I previously was able to get a chart for (e.g. ESM17), I also get the message "Download Failed" but the previously downloaded chart remains in the window. I have tried the option "Delete all data and download" and this does not fix the problem. I attach the log file immediately after I attempted to download the ZWK17 continuous charts. |
 SierraChartLog.txt - Attached On 2017-03-19 16:06:47 UTC - Size: 7.2 KB - 346 views Attachment Deleted. |
| [2017-03-20 08:16:10] |
| User363976 - Posts: 2 |
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This appears resolved this (Monday) morning. Is this a problem with downloading data on a Sunday or weekend?
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| [2017-03-20 09:05:19] |
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We apologize for not responding earlier. What we think is the case is that you exceeded the Trial account Historical Daily data download limit for the day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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