Support Board
Date/Time: Sun, 12 Jan 2025 19:15:31 +0000
Can't connect to CTS Trading Dorman
View Count: 740
| [2017-03-16 08:32:31] |
| User514837 - Posts: 47 |
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I had a brief disconnect, and now I can't connect to Sierra again. Maybe it's for security reasons. I tried to restart Sierra but still can't connect to Dorman. I am also sending the message log, in case you need to check it. Edit: I mean I can't connect to the trade service. Sierra opens just fine, and SC free service connects fine. Date Time Of Last Edit: 2017-03-16 08:34:44
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| [2017-03-16 08:41:23] |
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The process is running. These are the relevant messages: CTS Trading Dorman - DTC | Connecting to the server ctsorders.sierracharts.com. Port 11096 | 2017-03-16 08:32:18 DTC Client (11) | Creating socket. Using TLS 1.2. | 2017-03-16 08:32:18 DTC Client (11) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-03-16 08:32:39 * We are testing the connection from our side. Just give us a moment. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-16 08:43:39] |
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The connection did work for us: CTS Trading Dorman - DTC | Connecting to the server ctsorders.sierracharts.com. Port 11096 | 2017-03-16 04:42:04
DTC Client (4) | Creating socket. Using TLS 1.2. | 2017-03-16 04:42:05 DTC Client (4) | Receive buffer size: 262144 | 2017-03-16 04:42:05 DTC Client (4) | Send buffer size: 0 | 2017-03-16 04:42:05 CTS Trading Dorman - DTC | Connected to server. | 2017-03-16 04:42:05 CTS Trading Dorman - DTC | Starting socket receive thread. | 2017-03-16 04:42:05 CTS Trading Dorman - DTC | Sending Encoding Request to server | 2017-03-16 04:42:05 DTC Client (4) | Bytes removed from receive buffer = 16 | 2017-03-16 04:42:05 CTS Trading Dorman - DTC | Setting DTC encoding to Binary VLS | 2017-03-16 04:42:05 CTS Trading Dorman - DTC | Sending logon request message. | 2017-03-16 04:42:05 DTC Client (4) | Bytes removed from receive buffer = 100 | 2017-03-16 04:42:05 CTS Trading Dorman - DTC | Received logon response. | 2017-03-16 04:42:05 CTS Trading Dorman - DTC | Server Name: SC DTC Server. | 2017-03-16 04:42:05 CTS Trading Dorman - DTC | Server protocol version: 7. Client protocol version: 7 | 2017-03-16 04:42:05 CTS Trading Dorman - DTC | Connection error: Username or Password is incorrect. | 2017-03-16 04:42:05 Therefore the problem is most likely being caused by a firewall on your side. Refer to help topic 1.2: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-16 08:47:17] |
| User514837 - Posts: 47 |
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I was able just moments before writing this request to connect. Could it still be a firewall issue?
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| [2017-03-16 09:15:03] |
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Either it is a firewall, or your ISP is blocking the connection or there is some other connectivity issue somewhere else. We confirmed again that we can connect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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