Support Board
Date/Time: Sun, 12 Jan 2025 18:55:10 +0000
Data from when Sierra was offline not being added to chart
View Count: 559
| [2017-03-10 00:29:40] |
| User765016 - Posts: 9 |
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Thank you very much for your assistance. Sierra no longer downloading YM data from when it was offline and adding to existing charts. Screenshot of chart from today 03-09-17 is attached. Sierra was online all night and until about 8:45 AM PDT, back online at about 3:50 PM PDT. Sierra went through usual data download process and reported OK but no data added. This happened yesterday as well. Things that didn't help: Updated to current release. New chartbook and charts. Different month YMM17. Checked HD free space (24GB). Multiple Sierra restarts. Four different internet connections. Error from today's log: HD Request # 4 | Downloading Intraday chart data for YMH17 to the file YMH17.scid. Service: cbot | 2017-03-09 23:54:09 HD Request # 4 | Download start date-time: 2017-03-09 21:59:59.000 | 2017-03-09 23:54:09 HD Request # 4 | Using server: ds7.sierracharts.com port 10149 | 2017-03-09 23:54:09 Socket (7) | Creating socket. | 2017-03-09 23:54:09 Socket (7) | Initiating close of socket by core. | 2017-03-09 23:54:29 HD Request # 4 | Error downloading historical Intraday data for YMH17. The network socket has been closed. Retrying download. | 2017-03-09 23:54:29 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YMH17 | 2017-03-09 23:54:29 Socket (7) | Closed. | 2017-03-09 23:54:29 HD Request # 4 | Receiving Intraday data for YMH17 starting at 2017-03-09 23:53:41 | 2017-03-09 23:54:29 HD Request # 4 | Timestamp of first Intraday data file record written: 2017-03-09 23:53:41 | 2017-03-09 23:54:29 Added 3 Time and Sales records to Intraday data file for YMH17 after download. | 2017-03-09 23:54:29 HD Request # 4 | Intraday download COMPLETE for YMH17. Completion time: 20s. Unique request ID: 1 | 2017-03-09 23:54:29 Removed historical data download ID 1 | 2017-03-09 23:54:29 Real-time Intraday chart data file updates started for YMH17 | 2017-03-09 23:54:29 Opened cached Intraday file: C:\SierraChart\Data\YMH17.scid | 2017-03-09 23:54:29 Intraday chart data file opened for YMH17 | 2017-03-09 23:54:29 |
 03-09-17 YM data gap.jpg / V - Attached On 2017-03-10 00:23:54 UTC - Size: 118.11 KB - 240 views |
| [2017-03-10 01:23:41] |
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Looks like a firewall is blocking the connection. Refer to this section here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server It certainly is an Internet connectivity issue. This is the relevant message: HD Request # 4 | Error downloading historical Intraday data for YMH17. The network socket has been closed. Retrying download. | 2017-03-09 23:54:29 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-10 04:16:49] |
| User765016 - Posts: 9 |
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It was the time set on the computer. Recently changed to a different time zone. Changed time back to match Sierra, rebooted computer, and on Sierra restart the most recent missing data auto-downloaded. Downloaded older missing data manually and it is displayed correctly. Thanks.
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