Support Board
Date/Time: Sun, 12 Jan 2025 12:51:00 +0000
Two computers, one account, cannot log onto the secondary.
View Count: 809
| [2017-02-17 12:05:03] |
| User91630 - Posts: 25 |
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Under licensing I found this: You can install Sierra Chart on as many computer systems as you want. However, each Sierra Chart account can only be used on 2 computer systems at the same time or concurrently. So I assume what I am attempting to do is ok, but it is failing to connect to the second computer. Maybe I am just missing something basic? Thank you. |
| [2017-02-17 16:16:40] |
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The connection to an external service is completely separate from the Sierra Chart licensing and is unrelated. After trying to connect, provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-17 16:17:02
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| [2017-02-20 13:06:17] |
| User91630 - Posts: 25 |
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Reading Internal Order ID file. | 2017-02-20 08:00:51 Reading Trade Orders file. | 2017-02-20 08:00:51 Reading Trade Positions file. | 2017-02-20 08:00:51 Software version: 1518 | 2017-02-20 08:00:51 Uses New Spreadsheets | 2017-02-20 08:00:51 Usage end date: 2017-03-09 | 2017-02-20 08:00:51 Enabled for: Advanced Features. | 2017-02-20 08:00:51 Enabled for: Advanced Features 2. | 2017-02-20 08:00:51 Enabled for: Sierra Chart Historical Data Service. | 2017-02-20 08:00:51 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-02-20 08:00:51 Current selected Data/Trading service: GAIN Capital/OEC | 2017-02-20 08:00:51 Chart Update Interval: 500 | 2017-02-20 08:00:51 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-02-20 08:00:51 2017-02-20 08:00:54 Local computer time | 2017-02-20 08:00:51 2017-02-20 13:00:54 Local computer time in UTC | 2017-02-20 08:00:51 2017-02-20 08:00:54 Local computer time in SC Time Zone | 2017-02-20 08:00:51 2017-02-20 13:00:58 Server time in UTC | 2017-02-20 08:00:51 Local computer UTC time and Server UTC time difference: 5 seconds. | 2017-02-20 08:00:51 Program path: C:\SierraChart\ | 2017-02-20 08:00:51 Data Files path: C:\SierraChart\Data\ | 2017-02-20 08:00:51 OS Version Number: 6.1 | 2017-02-20 08:00:51 Locale Setting: C | 2017-02-20 08:00:51 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-02-20 08:03:54 GAIN Capital FIX Trading socket (54) | Creating socket. Using TLS 1.2. | 2017-02-20 08:03:54 GAIN Capital FIX Trading: Sending the Logon message. | 2017-02-20 08:03:54 GAIN Capital FIX Trading socket (54) | Socket gracefully closed by remote side. | 2017-02-20 08:03:54 GAIN Capital FIX Trading socket (54) | Received socket Close event | 2017-02-20 08:03:54 GAIN Capital FIX Trading socket (54) | Initiating close of socket by core. | 2017-02-20 08:03:54 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-02-20 08:03:54 GAIN Capital FIX Trading socket (54) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-02-20 08:03:54 GAIN Capital FIX Trading socket (54) | Closed. | 2017-02-20 08:03:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-02-20 08:03:54 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-02-20 08:03:54 GAIN Capital/OEC | Disconnected from the trading server. | 2017-02-20 08:03:54 GAIN Capital/OEC | Disconnected. | 2017-02-20 08:03:54 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-02-20 08:03:54 Date Time Of Last Edit: 2017-02-20 19:26:54
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| [2017-02-20 18:43:28] |
| Infinite - Posts: 134 |
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U can get an extra set of credential from your broker for $15 or so per month For now U can only sign into 1 or the other but not both at the same time Date Time Of Last Edit: 2017-02-20 18:44:27
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| [2017-02-20 19:29:36] |
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GAIN Capital FIX Trading: Sending the Logon message. | 2017-02-20 08:03:54
Above are the relevant messages.GAIN Capital FIX Trading socket (54) | Socket gracefully closed by remote side. | 2017-02-20 08:03:54 In the case of Gain Capital a second connection is not allowed. You can ask Gain Capital about this but we do not think you can pay extra to get a second connection as is said by a user in the prior post. There are two solutions to this. Use the DTC server in Sierra Chart to share the Gain Capital connection you have in your main instance of Sierra Chart: http://www.sierrachart.com/index.php?page=doc/DTCServer.php Or use CTS and the new DTC based low-cost connection model which is documented on this page: http://www.sierrachart.com/index.php?page=doc/CTS_T4.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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