Support Board
Date/Time: Sun, 12 Jan 2025 09:43:27 +0000
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| [2017-02-09 00:20:23] |
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Our customer, volume trader, recently noticed a gigantic difference in the cumulative volume number (yellow arrow). Official volume for ex. on NQ was 140k and hsi SC showed only 104k....on the ES only 550k instead of 1.1 million. I checked all settings and cannot figure out why...his connection is pretty good. Sierra Chart Support |
 nasdaq volume error.png / V - Attached On 2017-02-09 00:20:18 UTC - Size: 206.24 KB - 276 views |
| [2017-02-09 18:16:01] |
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For NQH17 for 2017-22-8, we see a volume of 165710 using a starting time of 18:00 US Eastern. Make sure there is no volume filtering set on the chart: http://www.sierrachart.com/index.php?page=doc/ChartSettings.html#VolumeFilter And follow the instructions in help topic 2.1.2 to re-download the data for the last few days: http://www.sierrachart.com/index.php?page=doc/helpdetails2.html#h2.1.2 You also need to make certain that the chart Session Times are set correctly and match the session times the exchange uses: http://www.sierrachart.com/index.php?page=doc/SessionTimes.php The issue should be one of these. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-09 18:16:31
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