Support Board
Date/Time: Sat, 11 Jan 2025 23:01:25 +0000
mini-DAX order book blank
View Count: 1349
| [2017-01-18 07:22:07] |
| User19165 - Posts: 346 |
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Hi there, I am subscribed to your real-time futures data and today the order book is completely blank. The last price seems to be moving around but their is no bids and offers shown - please fix. Thank you. |
 MK-2017-01-18_202145.png / V - Attached On 2017-01-18 07:21:59 UTC - Size: 29.26 KB - 236 views |
| [2017-01-18 08:56:38] |
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The EUREX exchange fee that you have activated does not include market depth data. We are also aware of a problem with the Sierra Chart Exchange Data Feed this morning with the EUREX market depth and we are looking into that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-18 09:02:44] |
| User19165 - Posts: 346 |
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My subscription should show inside bid / ask. Thank you for confirming you have an issue and its being addressed. Date Time Of Last Edit: 2017-01-18 09:03:23
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| [2017-01-18 09:23:57] |
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The issue does not affect your account in any way. Make sure you add the bid and ask size columns: Chart Trading and the Chart DOM: Customizing Trade DOM and Chart DOM Columns Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-18 09:32:59] |
| User19165 - Posts: 346 |
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Hi support, My bid and ask size columns are and were present on my screenshot. I've been using it like this with the same DOM configuration since coming to SC some months back and have always had inside bid ask data until today. The issue affects me because initially at the start of the day, I was unsure if the feed was working or was accurate. Are you saying that my account should not even be receiving inside bid/ask data? Every data feed I have ever used always provides a minimum top of the book level 1 data. |
| [2017-01-18 09:42:07] |
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Your account will definitely get the best bid and ask prices. Select Chart >> Open Market Depth Window. Do you see the best bid and ask prices there? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-18 09:45:33] |
| User19165 - Posts: 346 |
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No, I do not. That is why I started the thread and provided the screenshot :)
Date Time Of Last Edit: 2017-01-18 09:46:02
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| [2017-01-18 09:55:14] |
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We need to do some testing and look into this. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-01-18 09:55:28
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| [2017-01-18 10:07:13] |
| User19165 - Posts: 346 |
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I have clicked "Send for Analysis" from the message log window.
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| [2017-01-18 10:14:54] |
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Not sure it is going to help, but reconnect to the data feed with File >> Disconnect and File >> Connect to Data Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-19 02:22:42] |
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The underlying reason for the problem has been determined and will be resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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